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Adding Another Payment Processor Integration

Learn how to connect additional payment processors through integrations.

⭐ Optimization Tip: To keep your account organized, create a separate business sub-account for each additional integration.

Learn how to create multiple business accounts.

 

 

Method 1: Through Your Dashboard (Easiest)

  1. In the left sidebar, select Integrations.
  2. Find the integration you want to connect and click Connect.
  3. Follow the on-screen steps to complete the setup.

A pop-up guide will appear with visuals to walk you through the process. You can also refer to our setup guides for specific integrations.

⚠️ You cannot connect multiple instances of the same integration to one account. For example, two Stripe integrations under the same account are not supported.

To link another processor of the same type, create a sub-account. 

 

Method 2: When You Add More Descriptors

  1. In the left sidebar, select Alerts.
  2. From the dropdown menu, click Configure.
  3. Locate the alert network where you want to add new descriptor(s) and click + Enroll More Descriptors.
  4. Under the desired integration, click Connect.
  5. Follow the on-screen steps to finish the setup.

During this process, you can also add additional descriptor(s) as needed. Descriptors link to alert networks (RDR, CDRN, or Ethoca), not to integrations. These networks use your descriptors to identify and route alerts from the correct issuer.

 

Supported Integrations & Apps

We currently support major payment processors, including Stripe, Shopify Payments, and Authorize.net.

For the full and most up-to-date list of supported integrations and apps, visit this page.

 

Additional Information

  • You cannot connect multiple instances of the same integration within one account, but there is no limit to how many different integrations you can connect.
  • Access permissions: Owners, Administrators, and Managers can add new integrations.
  • Integrations activate immediately after setup.
  • Adding another integration does not change pricing.
  • To disconnect an integration, click Disconnect under the integration’s name.
  • Disconnecting an integration does not stop alerts. To stop receiving alerts, you must unenroll all billing descriptors linked to that alert network.
  • Ethoca and Verifi (RDR) send alerts through billing descriptors, not through integrations.
  • Integrations and apps enable automatic refunds for Ethoca and CDRN alerts. Without these connections, automatic refund processing is unavailable.

💡 Questions or concerns? Get help from our support specialists at Chargeback.io.