On the Alerts page, you will see one of the following status indications:
Statuses Set Automatically
- Auto-Refunded: The transaction was automatically refunded.
- No further action is required on your part.
- Attention: You must manually refund a transaction.
- Lost: The customer has not been refunded (manually or automatically).
- If the transaction is manually refunded, you can set this status to Manually Refunded.
- Canceled: The alert was initiated, but the customer canceled the chargeback request.
- No action is needed on your part.
- Duplicate: The alert corresponds to a transaction process with a previously received alert.
Statuses Set Manually or Automatically
- Manually Refunded: You manually refunded the transaction.
- Declined: You set this if you do not want to manually refund the transaction.
- Not Found: You have no transactions that match the chargeback alert.
- Failed Transaction: The transaction tied to the alert was failed, and thus non-refundable.
- Previously Refunded: You already refunded a transaction tied to a chargeback alert.
- Already a Chargeback: The alert matched with a transaction that was already a chargeback.
Sort these status' by clicking the Status block.
💡 Questions or concerns? Get help from our support specialists at Chargeback.io.