Canceling Your Chargeback.io Account

Read First: Chargeback.io vs. Joinchargeback.com

Please first review the differences:

1. Chargeback.io:

• A service for businesses.
• Provides pre-dispute alerts (Ethoca and Verifi).
• Registered and operating from the United Arab Emirates.
• Works with merchants to prevent chargebacks.
• Does not offer consumer subscription cancellation services.

2. Joinchargeback.com:

• Offers subscription management / cancellation services to consumers.
• Charges customers directly (commonly $144), usually shown as a charge from New York.
• Not affiliated with Chargeback.io.
• Different logo.

If you want to cancel with Joinchargeback.com, you must contact their support directly. We cannot cancel, refund, or access charges made by them.

Are you a Chargeback.io merchant? Move on to the next step.

How to Cancel Your Chargeback.io Account

"Canceling" or "closing" your Chargeback.io account means your billing descriptor(s) will be unenrolled from alert network(s) and will stop receiving chargeback alerts.

How to Cancel

1. The fastest way to cancel or unenroll some descriptor(s) is by filling out our unenrollment form (link).
2. We process unenrollment requests within 12 hours.
3. After we send the request to Verifi and Ethoca, they complete the actual unenrollment. This can take around 7 business days, and billing may continue for up to 2 weeks after your request.
4. If you see charges after you have initiated unenrollment, contact us immediately so we can investigate and push for a quicker resolution.
5. To confirm unenrollment, check your dashboard. Your descriptor(s) will show the status Unenrolled. You will also receive an automated email once your descriptor(s) have been unenrolled.
   1. You will receive these emails regardless of the settings you have in your Notifications page. Check your Spam folder in case you miss our email.

Alternative Options

• Transfer to another provider: Transfers are often faster than canceling. See our transfer guide and go to Transferring from Chargeback.io to Another Provider.
• Disconnecting Shopify integration / app: If you disconnect your Shopify integration, we'll unenroll your account after 48 hours and email you a confirmation.
  • Check your inbox to ensure you don’t miss this.

Important Notes

• Always use the words 'unenroll,' 'disenroll,' or 'cancel' when speaking with our support team to reduce back-and-forth and ensure your request is processed quickly.
• If you want to delete your entire account and associated data, please refer to our Privacy Policy for instructions.
• Filling out the unenrollment form is the quickest method. Relying on support tickets instead may cause unnecessary back-and-forth and delays.
• We will push Verifi and Ethoca to complete the unenrollment as quickly as possible, but the final timing is outside our control.