Do You Need to Connect to an Integration on Chargeback.io?

When to Connect to a Payment Processor to an Integration

Connect a payment processor to an integration if:

• You want automatic refunds.
• We support the integration you need.

You can also keep an integration connected without auto-refund enabled. In that case, the system still searches your processor for transactions and may provide direct transaction links for faster lookup.

Keeping the integration enabled (but auto-refund disabled) gives you flexibility. You can decide case-by-case whether to auto-refund alerts without disconnecting and reconnecting.

If we don’t support your processor, use the Manual Refunds integration instead.

👉 If you already have an account, you won’t see Manual Refunds. Instead, add billing descriptors and ARNs in your enrollment settings.

A tutorial on adding billing descriptors and ARNs appears at the end of this guide.

How to Disable Auto-Refund for CDRN & Ethoca

1. In the left sidebar, click Alerts to expand the dropdown.
2. Select Configure.
3. Click Auto-Refund.
4. Toggle off Ethoca & CDRN (or keep them on and set a refund threshold).

When Integrations Aren't Necessary

You don’t need an integration if you plan to manually refund all pre-dispute alerts.

How & Where to Add Descriptor(s) & ARNs

Here's how to add your descriptor(s) and ARNs:

1. Navigate to the Enrollments page (Business settings > Enrollment)
2. Click the “+ Enroll more descriptors” button.
3. Select your Payment processor (e.g., Shopify).
4. Enter your billing descriptor(s) in the field labeled Billing descriptor. If you have more than one, separate them with commas.
5. In the RDR enrollment process, enter your four different ARNs (for Visa transactions) in the field provided, separating each code with a comma.