Chargeback.io

This guide shows you how to find issuer BINs (also called IINs) when troubleshooting missing alerts.

Finding Issuer BINs for Alert Troubleshooting

Here, we'll show you how to add new descriptors and ARNs to your enrollments.

Add billing descriptors to alert products

Learn what the new Balance feature is for Chargeback.io and how it works.

How Balance billing works

Learn whether it's necessary to connect to an integration on Chargeback.io.

When you need to connect an integration

Learn how to request new integrations for Chargeback.io to consider.

Request a new payment processor or app integration

Learn how Chargeback.io works, and what happens when you try to manage chargebacks without it.

How alerts work in Chargeback.io

This guides you through unenrolling billing descriptors so you stop receiving alerts.

Unenroll and remove billing descriptors

Learn how to separate Rapid Dispute Resolution rates from your real chargeback rate in Shopify's analytics.

Show your chargeback rate without RDR in Shopify

Explains the differences between fraud and chargeback rates.

Fraud rate vs. chargeback ratio

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