Chargeback.io

This guide shows you how to find issuer BINs (also called IINs) when troubleshooting missing alerts.

Finding Issuer BINs for Alert Troubleshooting

Here, we'll show you how to add new descriptors and ARNs to your enrollments.

How to Add New Descriptors & ARNs

Learn what the new Balance feature is for Chargeback.io and how it works.

What is Balance Billing?

Learn whether it's necessary to connect to an integration on Chargeback.io.

Do You Need to Connect to an Integration on Chargeback.io?

Learn how to request new integrations for Chargeback.io to consider.

How Do I Request New Integrations?

Learn how Chargeback.io works, and what happens when you try to manage chargebacks without it.

How Chargeback.io Alerts Work

Understand Visa’s Rapid Dispute Resolution and how it handles chargebacks automatically.

Troubleshooting & Setting Up RDR

This guides you through unenrolling billing descriptors so you stop receiving alerts.

Unenroll & Removing Billing Descriptors

Learn how to separate Rapid Dispute Resolution rates from your real chargeback rate in Shopify's analytics.

How to Show Real Chargeback Rate in Shopify

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