Checking Your Enrollment Status

Checking Your Enrollment Status

1. Finding the Enrollment Status(es)

1. In the sidebar, click Alerts.
2. From the dropdown, click Configure.
3. Open the Enrollment tab.
4. Check the cards labeled Descriptor.
5. Review the status shown next to each descriptor.

2. Enrollment Status Definitions

• Active: Successfully enrolled, ready to receive and process alerts.
• In Progress: Enrollment underway; not yet active, cannot receive alerts.
• Unenrolled: Account no longer enrolled with Ethoca / Verifi; no new alerts will be sent.
• Needs Assistance: ARNs must be added (RDR only).
• Pending: Descriptor is being unenrolled, or account is in Demo Mode.

3. Troubleshooting Common Issues

• Demo Mode: Add a card and a Balance to exit.
• Missing ARNs: If you don’t know how to get ARNs, see our guides for finding ARNs with different processors.
  • If you don’t have ARNs, use the alternative connection guide for RDR.

4. Enrollment Error Statuses

• Enrolled Elsewhere: Descriptor still linked to a previous alerts provider.
• Generic Descriptor: Descriptor must be updated to something more unique.
• Invalid ARNs: Replace with new ARNs.
• Verification Needed: Check your email for instructions from a Chargeback agent.
• Invalid Descriptor: Contact Chargeback support.
• Banned Descriptor: Descriptor violates platform policies.