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How to Cancel Your Chargeback.io Account

This guide shows you how to cancel your Chargeback.io account.

 

⚠️ Make sure that you didn't mean to contact Joinchargeback.com.

They have similar branding to us and many have confused us with them. They are a subscription management service. We, Chargeback.io, are a pre-dispute alerts provider.

Canceling your Chargeback.io account means you’ll be unenrolled from billing descriptors and will no longer receive alerts.

To unenroll, fill out our unenrollment form.

Click this link to access the form.

We’ll process your request within 12 hours.

We’re resellers of Verifi and Ethoca chargeback alerts, so we don’t control the unenrollment process directly. We must send requests to them, and it can take up to 7 business days for them to complete the unenrollment.

Unfortunately, this may result in billing for up to 2 weeks after your request.

If you’d prefer to move to another provider rather than fully unenroll from alerts, you can transfer your Verifi and Ethoca accounts instead.

How to Transfer from Chargeback.io to Another Provider 

To avoid delays, settle any outstanding invoices before beginning your transfer.

Here's how to transfer different enrollments to new providers:

1. CDRN & Ethoca

  1. Tell us what chargeback alerts provider you want to transfer to.
  2. We’ll reach out to them directly to coordinate.

 2. RDR

  1. Request a Verifi Transfer Form from your new provider.
  2. Send us the form.
  3. We'll deal with the rest.

 

💡Need more help? Get support from our representatives at Chargeback.

We’re here to help with any questions you may have.