How to Create More Business Accounts

1. In the sidebar, click your business name and icon.

2. In the dropdown, click Create New Account.

3. Complete the account setup with:

ARNs or BINs and CAID (if connecting to RDR)
At least one business descriptor
A connection to at least 1 payment processor (if you use CDRN or Ethoca alerts)

ℹ️ No limit: You can add as many business accounts to Chargeback as you want.

Contact a support specialist and tell them which descriptor you want to move to your new account.
Also share which ARNs (if you’ve added any) are tied to the account you’re transferring from.

ℹ️ Transfers take about 1 to 2 business days.

Create more than one account if you:

Here's why creating multiple accounts helps:

You can track where chargebacks come from more easily.
Troubleshooting gets faster because specialists know which payment processor to check.
Signing up with multiple processors gets smoother since specialists won’t have to keep confirming which ARNs / descriptor(s) goes where.

⚠️ If you use multiple emails for different accounts: When you contact Chargeback.io specialists, list each email and which account it’s for.

This speeds up troubleshooting.

💡 Naming tip: If one business uses multiple processors, name accounts clearly.

Example: Dropship - EMS and Dropship - Stripe.

Open the same menu you used to create a new account.
Click the business account you want to manage. You’ll land in that account’s settings.

Your Balance applies to all businesses under your account. You don’t need to meet the minimum balance requirement for each account.

For details on adding and topping up your Balance, see this guide.

💡 Need more help? Get support from our representatives at Chargeback.

We’re here to help with any questions you may have.

Learn how to create more than one business account on Chargeback.io