These are critical to set up
Finding Your Billing Descriptor & ARNs for Authorize.net
Navigate to any transaction and look for the following information:
- Merchant Name: Your billing descriptor
- Reference #: Your ARN
👉 How & Where to Add a Descriptor & ARNs
If you are adding descriptors and ARNs after setting up your account, you will need to head to the Enrollments page.
If this link works, skip to step 6.
Just in case if the link didn't work, you'd follow this sequence of pages:
1. Head to Personal Settings:
2. Business Settings tab:
3. Tap the cog icon for Business Settings:
4. Click on the Enrollment tab
5. Find the enrollment you want to add a descriptor or ARNs to and click '+ Enroll More Descriptors'
6. Skip the first page by pressing Continue.
7. Add your billing descriptor here:
Under the RDR sequence, you'll see the following:
Add your ARNs here.
It should take 12 hours for CDRN and Ethoca to activate. And up to 3 business days for RDR to activate.
A customer may file a chargeback while you're activating your alerts, then the dispute may appear closely after your alerts activated. There is nothing any alerts provider could have done to catch that chargeback.
You may encounter one of these issues:
Why Can't I Add My Descriptor?
You may have created another account and added the descriptor there; thus, the descriptor would be locked to that account.
Reach out to our support staff and we'll remove that for you.
Or.
Your billing descriptor is enrolled under another chargeback alerts provider.
If this happens, you will receive an email from one of our specialists requesting that you speak to your current provider about releasing your descriptor and/or BINs and CAID from that provider.