How to Find Out the Status of Your Enrollment
⚠️ Check the Enrollment page and see if there any unusual statuses by your billing descriptor.
If not, it will typically take 3 to and up to 14 business days to enroll in RDR. Or 12 hours (on weekdays) for Ethoca and CDRN.
Check this guide to learn why some enrollments may take longer than others.
How to Check Your Enrollment Status
To check your status, click Business Settings in the upper-right corner, from there, click Enrollment.
Once on Enrollments, you'll see one of these statuses:
- Active: Your descriptor is active.
- In Progress: Enrollment process is going normally.
- Enrolled Elsewhere: Descriptor is still enrolled with a previous alerts provider.
- Generic Descriptor: Descriptor needs to be changed to something more unique.
- Invalid ARNs: Add new ARNs.
- Verification Needed: Check your email for a message from a Chargeback agent on how to verify your account.
- Invalid Descriptor: Contact Chargeback support.
ℹ️ See this guide for more information on how to troubleshoot these enrollment statuses.
💡 Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.