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How to Find Your Billing Descriptor & ARNs With Braintree

 

 

👉 How & Where to Add Descriptor(s) & ARNs

Here's how to add your descriptor(s) and ARNs:

  1. Navigate to the Enrollments page (Business settings > Enrollment)
  2. Click the “+ Enroll more descriptors” button.
  3. Select your Payment processor (e.g., Shopify).
  4. Enter your billing descriptor(s) in the field labeled Billing descriptor. If you have more than one, separate them with commas.
  5. In the RDR enrollment process, enter your four different ARNs (for Visa transactions) in the field provided, separating each code with a comma.

ℹ️ It should take 12 hours for CDRN and Ethoca to activate. And typically 3 business days for RDR to activate.

 

Why Can't I Add My Descriptor?

You may have added the descriptor to another account, which would lock it to that account. Contact our support team, and we’ll remove it for you.

Alternatively, your billing descriptor may already be enrolled with another chargeback alerts provider.

If so, you’ll receive an email from one of our specialists asking you to contact your current provider to release your descriptor and/or BINs and CAID.

 

How to Find Braintree Billing Descriptor(s)

Contact Braintree to do the following:

  • Check your current descriptor

  • Learn what descriptor types you can use (soft, hard, and/or dynamic descriptors)

  • Update your descriptor.

Contact them here.

This is outside Chargeback’s control. For more information, please refer to Braintree’s support article regarding descriptors.

 

How to Find Your Braintree ARNs

Follow these steps to find your Acquirer Reference Number (ARN) code with Braintree.

You need to repeat this process four times since you need four Visa ARN codes to set up with Chargeback.

 

1. Log into the Braintree

 

2. Click on Transactions in the navigation bar

 

3. Scroll to Transaction Search

 

4. Enable Card type "Visa" only and click the Search button on the bottom

 

5. Click on any settled Visa-related transaction ID link

In this example, you would click “jhk4jk4v.”

 

6. Scroll to the Transaction Information section

You will find the ARN at the bottom of the Transaction information section.

Braintree will generate the ARN within 3 days of the transaction moving to Settled status. If the ARN does not appear, you will need to contact their customer support. Our customer support cannot help with this issue.

 

 

💡 Tip

Need more help? Get support from our representatives at Chargeback.

We’re here to help with any questions you may have.