👉 How & Where to Add Descriptor(s) & ARNs
Here's how to add your descriptor(s) and ARNs:
- Navigate to the Enrollments page (Business settings > Enrollment)
- Click the “+ Enroll more descriptors” button.
- Select your Payment processor (e.g., Shopify).
- Enter your billing descriptor(s) in the field labeled Billing descriptor. If you have more than one, separate them with commas.
- In the RDR enrollment process, enter your four different ARNs (for Visa transactions) in the field provided, separating each code with a comma.
ℹ️ It should take 12 hours for CDRN and Ethoca to activate. And typically 3 business days for RDR to activate.
Why Can't I Add My Descriptor?
You may have added the descriptor to another account, which would lock it to that account. Contact our support team, and we’ll remove it for you.
Alternatively, your billing descriptor may already be enrolled with another chargeback alerts provider.
If so, you’ll receive an email from one of our specialists asking you to contact your current provider to release your descriptor and/or BINs and CAID.
How to Find Billing Descriptor(s) for Chargebee
Follow these steps to find and edit billing descriptors with Chargebee:
2. Navigate to Payment Gateways
Click on these pages in the following order: Settings > Configure Chargebee > Payment Gateways > Add a Descriptor.
Source: Chargebee
A popup will appear that will let you adjust the following information:
-
Billing descriptor
-
Subscription ID
-
Customer ID
-
Plan Name
-
Invoice ID
3. Edit your descriptor (if necessary)
Source: Chargebee
How to find ARNs with Chargebee
Contact the payment processor used for the transaction in question regarding your ARNs.
Chargebee doesn't produce ARNs.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.