How to Find Your Billing Descriptor & ARNs With Chargebee

How & Where to Add Descriptor(s) & ARNs

Here's how to add your descriptor(s) and ARNs:

1. Click Alerts in the sidebar to expand the dropdown, then select Configure.
2. Click the + Enroll More Descriptors button.
3. Select your payment processor (e.g., Shopify).
4. Enter your descriptor(s) in the field labeled Billing Descriptor.
   1. If you have more than one, separate them with commas.
5. In the RDR enrollment process, enter four different ARNs (for Visa transactions) in the field provided, separating each code with a comma.

👉What If I Have No Refunds / ARNs?

You'll need to do test refunds to generate your ARNs or get your BINs and CAID (B&C). Also follow this step if you have fewer than 4 ARNs.

Read this guide to learn how to get your B&C or do test refunds.

How to Find Billing Descriptor(s) for Chargebee

Follow these steps to find and edit billing descriptors with Chargebee:

1. Log into Chargebee

2. Navigate to Payment Gateways

Click on these pages in the following order: Settings > Configure Chargebee > Payment Gateways > Add a Descriptor.

_{Source: Chargebee}

A popup will appear that will let you adjust the following information:

• Billing descriptor

• Subscription ID

• Customer ID

• Plan Name

• Invoice ID

3. Edit your descriptor (if necessary)

_{Source: Chargebee}

How to find ARNs with Chargebee

Contact the payment processor used for the transaction in question regarding your ARNs.

Chargebee doesn't produce ARNs.