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How to Find Your Billing Descriptor & ARNs with Airwallex

Learn how to find your billing descriptor and ARNs on Airwallex.

⚠️ We Do Not Have an Airwallex Integration

You can still use Airwallex with Chargeback.io, but you will need to perform manual refunds and add your ARNs through the Manual Refund integration.

 

ℹ️ Be sure to check these FAQs regarding billing descriptors and ARNs.

How & Where to Add Descriptor(s) & ARNs

Here's how to add your descriptor(s) and ARNs:

  1. Click Alerts in the sidebar to expand the dropdown, then select Configure.
  2. Click the + Enroll More Descriptors button.
  3. Select your payment processor (e.g., Shopify).
  4. Enter your descriptor(s) in the field labeled Billing Descriptor.
    1. If you have more than one, separate them with commas.
  5. In the RDR enrollment process, enter four different ARNs (for Visa transactions) in the field provided, separating each code with a comma.

ℹ️ It should take 12 hours for CDRN and Ethoca to activate. And typically 3 business days for RDR to activate.

👉What If I Have No Refunds/ARNs?

You'll need to do test refunds to generate your ARNs or get your BINs and CAID (B&C). Also follow this step if you have fewer than 4 ARNs.

Read this guide to learn how to get your B&C or do test refunds.

 

Finding Your Billing Descriptor & ARNs for Airwallex

Follow these steps to find your billing descriptor and ARNs with Airwallex:

1. Log in to Airwallex

2. Find your Transactions

Navigate to Payments, then Payments Activity:

2.2

 

3. Click on a transaction with any of these statuses:

  • Succeeded

  • Refunded

  • Disputed

⚠️ Ensure that Visa cards were the payment method for these transactions.

 

4. Navigate to the Payment section and look for Descriptor

2.4

This will be your billing descriptor.

 

5. Navigate to Timeline, then the Payment attempt details column

There, you will find 'acquirer reference number,' this is your ARN:

2.5

Ensure the ARN falls under these conditions:

  • ARNs must be 23 digits in length

  • They must begin with a '2' or '7'

  • You need 4 in total

  • These must be from Visa purchases

  • You can find ARNs on partially refunded orders

 

⚠️ Without ARNs, you cannot enroll under RDR alerts. Verifi requires these to verify merchant accounts.

 

 

💡 Tip

Need more help? Get support from our representatives at Chargeback.

We’re here to help with any questions you may have.