How to Handle Alerts That Have Not Been Auto-Refunded | Help Center | Chargeback

You must manually refund transactions through your payment provider.

How Do You Know Whether a Transaction has Been Auto-Refunded?

On your alerts dashboard, you will see the following alerts:

• Lost: Your transaction has not been manually or automatically refunded.

• Attention: You need to manually refund a transaction.

If you have enabled email notifications, you will receive the following email notification:

What to Do After Manually Refunding a Transaction

You will need to set the alert status to Manually Refunded.

To do so, follow these steps:

1. Navigate to Alerts

2. Find the alert that you want to adjust

3. Click on the alert status; a dropdown menu will appear

4. Click Manually refunded

💡 Tip

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