How to Request a Refund
Learn how to request refunds for false alerts or any mishaps with Chargeback.io
Notice
We are not Joinchargeback.com. Recently, we’ve received refund requests intended for their support team, likely due to similar branding.
Chargeback.io is a chargeback alerts solution for businesses, not a subscription cancellation service.
If you need to cancel a subscription with Joinchargeback.com, please contact their customer support directly. We do not offer subscriptions.
How to Request Refunds for Alerts
If you receive a chargeback alert that is false or does not appear in your platform, use the Manual Credit Request feature (found on the Credits page in your navigation bar). Provide evidence showing the alert was invalid.
Important: Before submitting a Manual Credit Request, read our full refund guide. It explains what qualifies for a refund, the evidence you’ll need, and how to submit it.
💡 Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.