How to Reset Your Password

Scenario 1: If Stuck on the Login Screen

1. Click Forgot Your Password?
2. Enter the email linked to your account.
3. Check your inbox for the reset email.

Troubleshooting:

• If you don’t remember the email used, search all inboxes for messages from Chargeback.io.
• Delivery may take up to 1 hour. Delays are possible.
• Check your spam / junk folder.
• If you still don’t receive it after 1 hour, contact Support.

Scenario 2: You're In Your Dashboard But Forgot the Password

1. Click your account icon in the lower-left corner, then go to Settings.
2. Open the My Profile tab.
3. Under Password, click Edit.
4. In the lower-left, select Forgot Password?
5. Check your inbox for the reset email.

Tips to Create a Secure Password

1. Length:

• Minimum 8 – 12 characters. Longer = harder to crack.

2. Use a mix of:

• Uppercase letters
• Lowercase letters
• Numbers
• Symbols

Avoid:

• Personal info (name, birthday, address)
• Common words/phrases
• Simple patterns (e.g., 1234, qwerty)

Best practices:

• Use a unique password for each account.
• Update every 3 months.
• Consider a password manager (e.g., Bitwarden).

Memory trick:

Create a nonsense phrase and shorten it. Example:

• Phrase: My dog ate 20 tacos on Tuesday!
• Password: Md820t0T!
• Or use the phrase itself as a passphrase.