Follow these steps to set up notifications for alerts:
1. Navigate to Personal settings
2. On the left hand menu, click the Notifications tab.
3. Toggle on/off notifications to your liking.
You can choose to receive updates via email for the following:
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Chargeback prevented: The automatic or manual refund prevented the customer from pursuing a chargeback.
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Chargeback: The customer initiated a chargeback with their bank.
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Attention required: A particular alert requires you to manually refund a transaction.
When enabling any of the notifications on this page, you will receive emails based on the chosen notification.
For example, if you toggle on “Chargeback,” we will send you a notification when a refund escalates into a chargeback.
To disable a notification, set the toggle to off.
Here is an example of an email alert that you will receive if an alert requires your attention:
You will receive this email if a chargeback was prevented:
💡 Tip
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We’re here to help with any questions you may have.