Setting Up Manual & Automatic Refunds

1. How to Set Up Auto-Refunds

1. Ensure you have an integration or app connected.
   1. Follow these guides to set up your integration.
2. In the sidebar, click Alerts.
3. From the dropdown, select Configure.
4. In the Configure menu, open the Auto-refund tab.
5. Toggle on Ethoca and CDRN.
6. To set a refund limit, click Edit beside Auto-Refund Threshold.
7. Enter your threshold amount and click Confirm.
8. If you use Stripe, we recommend enabling Auto-Cancel.
   1. This cancels subscriptions when a customer disputes a payment, helping prevent future chargebacks.

How do Auto-Refund Thresholds Work?

• Default threshold: $0.00. All alerts automatically refund.
• Example: If you change the threshold to $100, transactions above $100 will not automatically refund.
• If lower amounts refund unexpectedly, check the transaction currency. Currency conversions may trigger refunds under your threshold.
• Threshold changes take effect immediately.

How Does RDR Work?

• RDR alerts always automatically refund by default.
• You cannot disable RDR automatic refunds. The toggle appears grayed out and is purely cosmetic.
• To adjust RDR rules, follow the linked guide.

See this guide to learn more about how RDR works.

2. How to Set Up Manual Refunds

Once Manual Refunds are active, check your dashboard daily or monitor your email alerts. If you miss an alert, the transaction may escalate into a chargeback.

See this guide to learn how to set up email notifications.

2A: If You Already Have an Account

1. In the sidebar, click Alerts.
2. From the dropdown, select Configure.
3. In the Configure menu, open the Enrollment tab.
4. Click + Enroll More Descriptors.
5. Add your descriptor(s).
6. Add your ARNs if setting up RDR.
7. Monitor your email inbox for updates related to your descriptor(s).

Notes:

• For Shopify, add “SP” before your billing descriptor(s).
• If setting up RDR and you don’t have ARNs, see the linked guide for alternative ways to connect.

2B: You Don't Have an Account

1. During Step 2 of onboarding, click Select under the card Manual Refunds, then click Continue.
2. In Step 3, turn on Ethoca, RDR, and / or CDRN.
3. In Step 4, add your descriptor(s) and ARNs if using RDR.
4. Decide whether to check the box I can’t find the Billing descriptor and need Chargeback’s assistance.

ℹ️ Tip: Before requesting assistance, try locating the descriptor(s) and/or ARNs yourself. It is faster. Use these resources:

• Guides to find descriptors and ARNs
• Alternatives to ARNs if you don't have them.