You’ll need an active Chargeback.io account to connect Recurly. If you don’t have one, follow this guide to create it.
How to Connect Recurly to Chargeback.io
- In the sidebar, click Integrations.
- Find the Recurly card.
- Click
Connect. - When prompted, enter your API Key and Site Value from Recurly.
ℹ️ If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.
How to Find Your API Key and Site Value with Recurly
1. Finding API Keys
Follow these steps to find your Recurly API key and Site Value:
- In the sidebar, click Integrations → API Credentials.
- In the top-right corner, click
Add Private API Key. - Enter a name for your API key. (Optional: add notes.)
- Leave other settings as default, then click
Save Changes. - Find your new API key and click the eye icon (👁️) to reveal the Private API Key.
- Copy the key and paste it into Chargeback.io when prompted.
2. Finding the Site Value
Follow these steps to find the Site Value for your Recurly account:
-
Look at your browser’s URL while in Recurly.
-
Copy the text before the first "/".
Example: from https://chargeback-test.recurly.com/..., copy chargeback-test.recurly.com.
💡 Questions or concerns? Get help from our support specialists at Chargeback.io.