How to Request a Refund

Read First

Chargeback.io is not Joinchargeback.com.

If you see a charge (commonly $144) from New York, that charge came from Joinchargeback.com, a subscription cancellation service.

Chargeback.io operates from the United Arab Emirates (not United States) and does not bill consumers directly.

We are a business solution and will only bill you if you added a Balance.

Please contact Joinchargeback.com for those refunds.

How to Request Refunds for Alerts

If you cannot find an alert in your payment processor, mark it as Previously Refunded, Failed Transaction, Already Chargeback, or Duplicate.

The fastest way to resolve these is by filing a Manual Credit Request.

1. Types of Credit Requests

• Manual Credit Request: Start this from the alert modal or the Credits page.
• Automatic Credit Request (System Credit Request): Triggered automatically when criteria are met, but requires supporting evidence.

Click the links above for full details on how each works and what evidence is accepted.

2. Submitting Evidence

When you submit evidence for a request:

1. Our Billing department reviews and approves it.
2. You’ll receive an automated approval / rejected email.
   1. If rejected, you will receive additional takes to take in the email.
3. If approved, the credit is immediately applied to your Balance.

When to Contact Support

If your issue is not covered by either Credit Request type, contact our support team with:

• Alert ID
• Screenshots (if applicable)
• Relevant details

Providing complete information helps us resolve your issue faster.