On the Alerts page, you will see one of the following status indications:
Set automatically:
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In Progress: Newly received alerts. The system is currently automatically refunding them.
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No action is needed on your part.
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Auto-Refunded: The transaction was automatically refunded.
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No further action is required on your part.
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Attention: You must manually refund a transaction.
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Lost: The customer has not been refunded (manually or automatically).
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If the transaction is manually refunded, you can set this status to Manually Refunded.
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Canceled: The alert was initiated, but the customer canceled the chargeback request.
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No action is needed on your part.
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Duplicate: The alert corresponds to a transaction process with a previously received alert.
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Error: The alert does not correspond to your billing descriptor.
Set manually or automatically:
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Manually Refunded: You manually refunded the transaction.
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Declined: You set this if you do not want to manually refund the transaction.
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Not Found: You have no transactions that match the chargeback alert.
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Failed Transaction: The transaction tied to the alert was failed, and thus non-refundable.
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Previously Refunded: You already refunded a transaction tied to a chargeback alert.
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Already a Chargeback: The alert matched with a transaction that was already a chargeback.
Sort these status' by clicking the Status block.
If you set alerts as 'Already a Chargeback,' 'Previously Refunded,' 'Failed Transaction,' or 'Not Found' please reach out to our representatives at Chargeback.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.