When to Connect a Payment Processor to an Integration
Connect a payment processor to an integration if:
You want automatic refunds.
We support the integration you need.
You can also keep an integration connected without auto-refund enabled. In that case, the system still searches your processor for transactions and may provide direct transaction links for faster lookup.
Keeping the integration enabled (but auto-refund disabled) gives you flexibility. You can decide case-by-case whether to auto-refund alerts without disconnecting and reconnecting.
If we don’t support your processor, use the Manual Refunds integration instead.
👉 If you already have an account, you won’t see Manual Refunds. Instead, add billing descriptors and ARNs in your enrollment settings.
A tutorial on adding billing descriptors and ARNs appears at the end of this guide.
🔗 Curious about supported integrations? See our list of integrations.
How to Disable Auto-Refund for CDRN & Ethoca
In the left sidebar, click Alerts to expand the dropdown.
Select Configure.
Click Auto-Refund.
Toggle off Ethoca & CDRN (or keep them on and set a refund threshold).
When Integrations Aren’t Necessary
You don’t need an integration if you plan to manually refund all pre-dispute alerts.
⚠️ Important: RDR always auto-refunds transactions, regardless of integration status. To prevent RDR from auto-refunding everything, follow our guide on creating RDR rules.
Further reading:
💡 Need more help? Get support from our specialists at Chargeback.