Chargeback.io

Learn how Prevent, Chargeback.io's chargeback alerts solutions, works and how alert refunds can help prevent chargebacks.

How Prevent chargeback alerts work

Learn how Prevent charges for chargeback alerts and what happens to alert coverage when your balance gets low.

How Prevent alert billing works

Follow this guide to learn what to do if an alert was not automatically refunded.

Why an alert was not auto-refunded

Learn how to enable or disable email notifications for chargeback alerts in Prevent.

Manage alert email notifications

Learn how to find transactions in your payment processor when the customer paid with Apple Pay, Google Pay, Shop Pay, or another tokenized wallet.

Find tokenized transactions in your payment processor

Learn how to add billing descriptors to your Prevent alert solutions enrollments.

Add billing descriptors to Prevent

Theodore

Finding transactions for alerts, troubleshooting, and more.

Prevent

Reasons chargebacks may slip through and potential fixes.

Why you aren't receiving chargeback alerts

Learn how long it takes for your chargeback alerts to get set up

When Prevent chargeback alerts start after signup

Use alert details to find the matching transaction for a manual refund, a Manual Credit Request, or Support troubleshooting.

Find a transaction in your payment processor

What each billing descriptor status means for Prevent chargeback alerts and what to do next.

Meanings for billing descriptor statuses

Learn how to add more rules to Rapid Dispute Resolution (RDR) alerts.

Add rules to Rapid Dispute Resolution (RDR)

Learn why RDR alerts appear as “Lost Chargebacks” in your payment processor.

Why an RDR alert can still look like a chargeback

Find the meanings of different alert statuses in your dashboard.

What Prevent alert statuses mean

Make sure your set up for Prevent is right, and that you're receiving alerts.

New to Prevent alerts

This guide shows you how to find issuer BINs (also called IINs) when troubleshooting missing alerts.

Finding Issuer BINs for Alert Troubleshooting

Steps to take if your business accounts or stores are not appearing in the Chargeback.io dashboard.

What to do if your business accounts are not showing

Learn why a chargeback can still happen after you refund a transaction linked to an alert.

Why a chargeback can still happen after you refund a transaction

Troubleshooting

What to do if you have the Already a Chargeback status for bad alerts.

What to do if an alert has Already a Chargeback status

What to do if you have the Declined status for bad alerts.

What to do if an alert has Declined status

What to do if you have the Expired (formerly Lost) status for bad alerts.

What to do if an alert has Expired status

What to do if you have the Failed Transaction status for bad alerts.

What to do if an alert has Failed Transaction status

What to do if you have the Not Found status for bad alerts.

What to do if an alert has Not Found status

What to do if you have the Previously Refunded status for bad alerts.

What to do if an alert has Previously Refunded status

Alert statuses

Stop Stripe Link payments arriving without card details, so Prevent can match your alerts to the transaction that caused them.

Send card details with your Stripe Link payments

Connect Claude, ChatGPT, and other AI assistants to your Chargeback.io account to ask about Prevent alerts and business accounts, and to change an alert's status.

Connect an AI assistant to Chargeback.io (MCP)

A step-by-step guide to setting up automatic refunds.

Set up auto-refunds for alerts

Step-by-step setup for integrating supported payment processors

Connect a payment processor or app to Chargeback.io

How to disconnect your payment processor (integration) from Chargeback.io.

Disconnect a payment processor from Chargeback.io

Learn how to connect additional payment processors through integrations

Connect another payment processor to a business account

Connect your Chargeback.io account to Shopify.

Connect Shopify to Chargeback.io

Connect your Chargeback.io account to Stripe.

Connect Stripe to Chargeback.io

Connect your Chargeback.io account to Airwallex.

Connect Airwallex to Chargeback.io

Connect your Chargeback.io account to Braintree.

Connect Braintree to Chargeback.io

Connect your Chargeback.io account to Next Commerce.

Connect Next Commerce to Chargeback.io

Connect your Chargeback.io account to Recurly.

Connect Recurly to Chargeback.io

Connect your Chargeback.io account to Chargebee.

Connect Chargebee to Chargeback.io

Connect your Chargeback.io account to Authorize.net.

Connect Authorize.net to Chargeback.io

Connect your Chargeback.io account to NMI.

Connect NMI to Chargeback.io

Connect your Chargeback.io account to Adyen.

Connect Adyen to Chargeback.io

A step-by-step guide to setting up manual refunds.

Set up manual refunds for alerts

Connect your Chargeback.io account to Maverick.

Connect Maverick to Chargeback.io

Learn whether it's necessary to connect to an integration on Chargeback.io.

When you need to connect an integration

Learn how to request new integrations for Chargeback.io to consider.

Request a new payment processor or app integration

Integrations

Website

Pricing

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.