Checking Your Enrollment Status
1. Finding the Enrollment Status(es)
In the sidebar, click Alerts.
From the dropdown, click Configure.
Open the Enrollment tab.
Check the cards labeled Descriptor.
Review the status shown next to each descriptor.
2. Enrollment Status Definitions
Active: Successfully enrolled, ready to receive and process alerts.
In Progress: Enrollment underway; not yet active, cannot receive alerts.
Unenrolled: Account no longer enrolled with Ethoca / Verifi; no new alerts will be sent.
Needs Assistance: ARNs must be added (RDR only).
Pending: Descriptor is being unenrolled, or account is in Demo Mode.
3. Troubleshooting Common Issues
Demo Mode: Add a card and a Balance to exit.
Missing ARNs: If you don’t know how to get ARNs, see our guides for finding ARNs with different processors.
If you don’t have ARNs, use the alternative connection guide for RDR.
4. Enrollment Error Statuses
These statuses indicate that enrollment was not successful and whether further action is needed:
Status | Meaning |
Enrolled Elsewhere | Descriptor is enrolled with another provider. |
Generic Descriptor | Your descriptor is too generic. Enrolling it would lead to alerts that are not yours. |
Banned Descriptor | This descriptor isn’t eligible for enrollment. |
Invalid Descriptor | This descriptor can’t be enrolled as entered. |
Invalid ARNs | The provided ARNs might be older than 90 days. |
Verification Needed | Verifi requires an old billing descriptor for account verification. |
Need Assistance (RDR) | Not all RDR enrollment information was entered. |
Need Assistance (Ethoca/CDRN) | No descriptor added to Ethoca and/or CDRN. |
ℹ️ See this guide to troubleshoot these enrollment statuses.
How Long Do Enrollments Take?
Ethoca: ~12 hours (weekdays)
CDRN: ~12 hours (weekdays)
RDR: Typically 7 – 14 business days; may take longer if there is a backlog.
Refer to the enrollment delay guide for details on extended processing times.
💡 Questions or concerns? Get help from our support specialists at Chargeback.io.