Chargeback.io

Find what you need to create an account.​

What you need to create a Chargeback.io account

Learn how to create more than one business account on Chargeback.io

Add a business account to your organization

What each billing descriptor status means in Chargeback.io and what to do next.

Billing descriptor statuses in Chargeback.io

Learn how long it takes for your chargeback alerts to get set up

When chargeback alerts start after signup

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Getting Started

Alternatives for connecting to RDR if you don’t have ARNs or have fewer than 2.

Sign up for RDR without 2 ARNs

How to see if your enrollment is complete or still processing.

See whether your enrollment is active

Learn the Differences Between CDRN, RDR, and Ethoca Chargeback Alerts

Ethoca Alerts, RDR, and CDRN enrollment differences

Learn how to locate your billing descriptor (AKA customer statement descriptor) and ARNs in Shopify.

Find billing descriptors and ARNs in Shopify

Guide on finding and adding your billing descriptor (AKA statement descriptor) & ARNs with Stripe.

Find billing descriptors and ARNs in Stripe

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Oceanpayment

Find billing descriptors and ARNs in Oceanpayment

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Authorize.net

Find billing descriptors and ARNs in Authorize.net

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Braintree.

Find billing descriptors and ARNs in Braintree

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Airwallex

Find billing descriptors and ARNs in Airwallex

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Recurly.​

Find billing descriptors and ARNs in Recurly

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Chargebee.

Find billing descriptors and ARNs in Chargebee

Learn how to get your acquiring BINs and CAID to set up RDR

Get BINs and CAIDs for RDR

Learn how to get more alerts from American Express and Discover

Add Amex and Discover coverage for Ethoca Alerts

A short guide to writing clear, specific billing descriptors.

How to write billing descriptors that customers recognize

Learn what billing descriptors and ARNs how to find billing descriptors and ARNs them for your payment processor.

Find your billing descriptors and ARNs

Learn how to find your billing descriptor and ARNs on Adyen.

Find billing descriptors and ARNs in Adyen

Setting Up Enrollments

Connect Claude, ChatGPT, and other AI assistants to your Chargeback.io account to ask about your alerts and business accounts, and to change an alert's status.

Connect an AI assistant to Chargeback.io (MCP)

Step-by-step setup for integrating supported payment processors

Connect a payment processor or app to Chargeback.io

Guide to setting up API access, rate limits, and regenerating keys

Connect to the Chargeback.io API

A step-by-step guide to setting up automatic refunds.

Set up auto-refunds for alerts

How to disconnect your payment processor (integration) from Chargeback.io.

Disconnect a payment processor from Chargeback.io

Learn how to connect additional payment processors through integrations

Connect another payment processor to a business account

Connect your Chargeback.io account to Shopify.

Connect Shopify to Chargeback.io

Connect your Chargeback.io account to Stripe.

Connect Stripe to Chargeback.io

Connect your Chargeback.io account to Airwallex.

Connect Airwallex to Chargeback.io

Connect your Chargeback.io account to Braintree.

Connect Braintree to Chargeback.io

Connect your Chargeback.io account to Next Commerce.

Connect Next Commerce to Chargeback.io

Connect your Chargeback.io account to Recurly.

Connect Recurly to Chargeback.io

Connect your Chargeback.io account to Chargebee.

Connect Chargebee to Chargeback.io

Connect your Chargeback.io account to Authorize.net.

Connect Authorize.net to Chargeback.io

Connect your Chargeback.io account to NMI.

Connect NMI to Chargeback.io

Connect your Chargeback.io account to Adyen.

Connect Adyen to Chargeback.io

A step-by-step guide to setting up manual refunds.

Set up manual refunds for alerts

Setting Up Integrations

How to move your Ethoca, RDR, and CDRN coverage to Chargeback.io from another chargeback alerts provider.

Transfer your alert service to Chargeback.io

How to move your Ethoca, RDR, and CDRN coverage from Chargeback.io to a different chargeback alerts provider.

Transfer your alert service from Chargeback.io to another provider

Explains what to do if you receive the Verification Needed status on a billing descriptor.

What Verification Needed means on a billing descriptor

Onboarding & Offboarding

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

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