Chargeback.io

Find what you need to create an account.​

What you need to create a Chargeback.io account

Learn how to create more than one business account on Chargeback.io

Add a business account to your organization

What each billing descriptor status means in Chargeback.io and what to do next.

Billing descriptor statuses in Chargeback.io

Learn how long it takes for your chargeback alerts to get set up

When chargeback alerts start after signup

Theodore

Getting Started

Alternatives for connecting to RDR if you don’t have ARNs or have fewer than 2.

Sign up for RDR without 2 ARNs

How to see if your enrollment is complete or still processing.

See whether your enrollment is active

Learn the Differences Between CDRN, RDR, and Ethoca Chargeback Alerts

Ethoca Alerts, RDR, and CDRN enrollment differences

Learn how to locate your billing descriptor (AKA customer statement descriptor) and ARNs in Shopify.

Find billing descriptors and ARNs in Shopify

Guide on finding and adding your billing descriptor (AKA statement descriptor) & ARNs with Stripe.

Find billing descriptors and ARNs in Stripe

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Oceanpayment

Find billing descriptors and ARNs in Oceanpayment

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Authorize.net

Find billing descriptors and ARNs in Authorize.net

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Braintree.

Find billing descriptors and ARNs in Braintree

Learn How to Locate Your Billing Descriptor and Acquirer Reference Number (ARN) in Airwallex

Find billing descriptors and ARNs in Airwallex

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Recurly.​

Find billing descriptors and ARNs in Recurly

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Chargebee.

Find billing descriptors and ARNs in Chargebee

Learn how to get your acquiring BINs and CAID to set up RDR

Get BINs and CAIDs for RDR

Learn how to get more alerts from American Express and Discover

Add Amex and Discover coverage for Ethoca Alerts and CDRN

A short guide to writing clear, specific billing descriptors.

How to write billing descriptors that customers recognize

Setting Up Enrollments

Step-by-step setup for integrating supported payment processors

Connect a payment processor or app to Chargeback.io

Guide to setting up API access, rate limits, and regenerating keys

Connect to the Chargeback.io API

A step-by-step guide to setting up automatic refunds.

Set up auto-refunds for alerts

How to disconnect your payment processor (integration) from Chargeback.io.

Disconnect a payment processor from Chargeback.io

Learn how to connect additional payment processors through integrations

Connect another payment processor to a business account

Connect your Chargeback.io account to Shopify.

Connect Shopify to Chargeback.io

Connect your Chargeback.io account to Stripe.

Connect Stripe to Chargeback.io

Connect your Chargeback.io account to Airwallex.

Connect Airwallex to Chargeback.io

Connect your Chargeback.io account to Braintree.

Connect Braintree to Chargeback.io

Connect your Chargeback.io account to Next Commerce.

Connect Next Commerce to Chargeback.io

Connect your Chargeback.io account to Recurly.

Connect Recurly to Chargeback.io

Connect your Chargeback.io account to Chargebee.

Connect Chargebee to Chargeback.io

Connect your Chargeback.io account to Authorize.net.

Connect Authorize.net to Chargeback.io

Connect your Chargeback.io account to NMI.

Connect NMI to Chargeback.io

Connect your Chargeback.io account to Adyen.

Connect Adyen to Chargeback.io

A step-by-step guide to setting up manual refunds.

Set up manual refunds for alerts

Setting Up Integrations

Guide to moving your chargeback alerts service to or from Chargeback.io.

Move your alert service to or from Chargeback.io

Explains what to do if you receive the Verification Needed status on a billing descriptor.

What Verification Needed means on a billing descriptor

Onboarding & Offboarding

Website

Pricing

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.