Overview
ℹ️ Ethoca and CDRN do not share how much additional coverage you’ll receive for American Express or Discover.
AmEx and Discover enrollment typically takes around 4 weeks. Ethoca and Verifi don’t notify us when your SE numbers are enrolled.
To expand your coverage for American Express (AmEx) and Discover chargeback alerts, gather the following information:
Legal business name
Merchant name as used on the business account
Full physical address of the your registered business
AmEx SE number
Discover SE number
To be enrolled in American Express alerts, you must have processed at least a single successful American Express transaction on your payment processor within the last 90 days.
Once You Have the Required Information
Once you’ve collected all of the above information, sign up for expanded AmEx and Discover coverage with the button below:
How Find SE Numbers
1. AmEx SE Number
American Express is not able to map AmEx numbers retrieved from payment processors because many payment processors share a single AmEx Merchant ID with many accounts to save costs.
In this case, the only way to retrieve your AmEx SE Number is to get it directly from American Express.
Here's a link to AmEx's contact page.
If you use American Express' OptBlue, you can also check your account there for an SE Number.
2. Discover SE Number
Reach out to your payment processor with the following message:
I'm enrolling for Discover Ethoca Alerts and RDR Alerts through my third-party vendor, Chargeback.io. To complete this process, I need my Discover SE number.
Additionally, I need a full list of my historical billing descriptors and BIN/CAIDs. Could you please provide this information as soon as possible? Let me know if you need anything else from me. I appreciate your help!
💡 Need more help? Contact our support team at Chargeback.io.