As of January 2026, Shopify's analytics now bundle cases resolved by Rapid Dispute Resolution with your chargeback rate, making your chargeback rate appear higher than it actually is.
The Rapid Dispute Resolution perceived chargeback rate is solely for reporting and will not contribute to the chargeback rate that leads to consequences like:
Account freezes, shutdowns, restrictions, reserves.
Placement in payment processor dispute monitoring programs.
Lead to an increase in payment processor fees.
Placement in databases that can get you rejected from future payment processors.
Shopify has confirmed that this data point, specifically for RDR, are excluded from your risk score since they're proactive resolutions and are not 'strikes' against your account.
A screenshot from our conversation with Shopify support.
Follow the steps below to see your real chargeback rate in Shopify.
How to View Your True Chargeback Rate in Shopify
Follow these steps to separate your Rapid Dispute Resolution cases from your chargeback rate:
Navigate to Analytics on the sidebar.
In the dropdown, click Reports.
Search for and select the report, Chargeback Rate.
Turn on the filters and select the Freeform tab.
On the filters tab, click
+and add the filteris rapid dispute resolution.Select
Noin theis rapid dispute resolutionfilter.
💡 Questions or concerns? Get help from our support specialists at Chargeback.io.