This article applies to merchants who see the status Not Found on a chargeback prevention alert. This article explains why the alert has that status and what to do next.
It doesn't explain how to file credit requests or provide any help for finding transactions.
What the Not Found Status Means
If your chargeback prevention alert shows Not Found, then you couldn't locate a matching transaction in your payment processor's dashboard.
What to Do If You See This Status
You must file a Manual Credit Request. Follow this guide to file a Manual Credit Request.
What Happens Next
The request will move forward through the normal review process. If you aren't able to submit a credit request, then you'll need to contact Support.
If you contact Support for this issue, provide:
Applicable evidence of the transaction not appearing
Alert ID
See this piece for what evidence Support would need.
💬 Still need help? Contact Chargeback.io support.