On the Alerts page, you will see one of the following status indications:
Set automatically:
In Progress: Newly received alerts. The system is currently automatically refunding them.
No action is needed on your part.
Auto-Refunded: The transaction was automatically refunded.
No further action is required on your part.
Attention: You must manually refund a transaction.
Lost: The customer has not been refunded (manually or automatically).
If the transaction is manually refunded, you can set this status to Manually Refunded.
Canceled: The alert was initiated, but the customer canceled the chargeback request.
No action is needed on your part.
Duplicate: The alert corresponds to a transaction process with a previously received alert.
Error: The alert does not correspond to your billing descriptor.
Set manually or automatically:
Manually Refunded: You manually refunded the transaction.
Declined: You set this if you do not want to manually refund the transaction.
Not Found: You have no transactions that match the chargeback alert.
Failed Transaction: The transaction tied to the alert was failed, and thus non-refundable.
Previously Refunded: You already refunded a transaction tied to a chargeback alert.
Already a Chargeback: The alert matched with a transaction that was already a chargeback.
Sort these status' by clicking the Status block.
If you set alerts as 'Already a Chargeback,' 'Previously Refunded,' 'Failed Transaction,' or 'Not Found' please reach out to our representatives at Chargeback.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
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