On the Alerts page, you will see one of the following status indications:
Resolved: There is no further action needed on your end.
In Progress: Newly received alerts. The system is currently automatically refunding them.
No action is needed on your part.
Auto-Refunded: The transaction was automatically refunded.
No further action is required on your part.
Manually Refunded: You manually refunded the transaction.
Attention: You must manually refund a transaction.
Lost: The customer has not been refunded (manually or automatically).
If the transaction is manually refunded, you can set this status to Manually Refunded.
Sort the status’ that you view by clicking the Statis block:
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