You must manually refund transactions through your payment provider.
Chargeback cannot help with this process.
How Do You Know Whether a Transaction has Been Auto-Refunded?
On your alerts dashboard, you will see the following alerts:
Lost: Your transaction has not been manually or automatically refunded.
Attention: You need to manually refund a transaction.
If you have enabled email notifications, you will receive the following email notification:
What to Do After Manually Refunding a Transaction
You will need to set the alert status to Manually Refunded.
To do so, follow these steps:
Navigate to Alerts
Find the alert that you want to adjust
Click on the alert status; a dropdown menu will appear
Click Manually refunded
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.