⚠️ These are critical to set up
Without your billing descriptor, you will not be able to receive alerts from any alert provider. Without ARNs, you cannot receive alerts from RDR; which covers 97% of Visa transactions.
👉 How & Where to Add a Descriptor & ARNs
👉 How & Where to Add a Descriptor & ARNs
If you add descriptors and ARNs after setting up your account, head to the Enrollments page.
If this link works, you can just skip to step 6.
Just in case the link didn't work, you'd follow this sequence of pages:
1. Head to Personal Settings:
2. Business Settings tab:
3. Tap the cog icon for Business Settings:
4. Click on the Enrollment tab
5. Find the enrollment you want to add a descriptor or ARNs to and click '+ Enroll More Descriptors'
6. Skip the first page by pressing Continue.
7. Add your billing descriptor here:
Under the RDR sequence, you'll see the following:
☝️ Add your ARNs here.
It should take 12 hours for CDRN and Ethoca to activate. And up to 3 business days for RDR to activate.
A customer may file a chargeback while you're activating your alerts, and then the dispute may appear closely after your alerts are activated.
There is nothing any alerts provider could have done to catch that chargeback.
You may encounter one of these issues:
Why Can't I Add My Descriptor?
Why Can't I Add My Descriptor?
You may have created another account and added the descriptor there; thus, the descriptor would be locked to that account.
Reach out to our support staff, and we'll remove that for you.
Or.
Your billing descriptor is enrolled under another chargeback alerts provider.
If this happens, you will receive an email from one of our specialists requesting that you speak to your current provider about releasing your descriptor and/or BINs and CAID from that provider.
Finding Your Billing Descriptor & ARNs for Airwallex
Follow these steps to find your billing descriptor and ARNs with Airwallex:
1. Log in to Airwallex
2. Find your Transactions
Navigate to Payments, then Payments Activity:
3. Click on a transaction with any of these statuses:
Succeeded
Refunded
Disputed
⚠️ Ensure that Visa cards were the payment method for these transactions.
4. Navigate to the Payment section and look for Descriptor
This will be your billing descriptor.
5. Navigate to Timeline, then the Payment attempt details column
There, you will find 'acquirer reference number,' this is your ARN:
Please ensure the ARN falls under these conditions:
ARNs must be 23 digits in length
They must begin with a '2' or '7'
You need 4 in total
These must be from Visa purchases
You can find ARNs on partially refunded orders
⚠️ Without ARNs, you cannot enroll under RDR alerts. Verifi requires these to verify merchant accounts.
FAQs
What if I Have No Refunds?
What if I Have No Refunds?
If you don't have many refunds, or if all of your refunds are from Mastercard purchases, you'll want to follow either of these steps:
Do x4 1 USD refunds with Visa cards on Stripe
Reach out to Stripe's customer support and send them something along the lines of:
Hey, can you please give me my Visa BIN (bank identification number) and CAID (card account identifier) for this account? I need it for my Rapid Dispute Resolution (RDR) alert enrollment.
They may send you a message along the lines of "We don't have access to that kind of information," they do have access.
In that case, you'll want to try another support team member or ask if they can escalate the message to a 'specialist.'
We can also use BINs and CAIDs to help identify your account. You will need to reach out to us to provide both numbers.
⚠️ Refunds can be done in any currency. So long as they're done on a Visa card.
What if I Have Fewer than 4 ARNs?
What if I Have Fewer than 4 ARNs?
If you have fewer than four ARNs, refer to the previous steps as if you had 'no refunds.'
How Long Will It Take to Connect to RDR, Ethoca, & CDRN?
How Long Will It Take to Connect to RDR, Ethoca, & CDRN?
It will take around 12 hours to connect to CDRN and Ethoca.
Connecting to RDR should take 3 business days, but as of late, Verifi has had a backlog of businesses to add, which has resulted in some businesses taking up to 2 weeks to get connected.
We sincerely apologize for the inconvenience. However, it is out of our control.
Errors sometimes happen when trying to connect to Ethoca and CDRN. Please refer to this guide to ensure setup is done correctly.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.