Overview
ℹ️ Ethoca and CDRN do not share how much additional coverage you’ll receive for American Express or Discover.
They also don’t notify us when your SE numbers are enrolled.
To expand your coverage for American Express (AmEx) and Discover chargeback alerts, gather the following information:
AmEx SE (Service Establishment) number
Discover SE number
Registered AmEx descriptor
All previous billing descriptors
BIN & CAID for your account
AmEx MID & accountTo expand your coverage for American Express (AmEx) and Discover chargeback alerts, gather the following details:
AmEx SE (Service Establishment) number
Discover SE number
Registered AmEx descriptor
All previous billing descriptors
BIN & CAID for your account
AmEx MID & account
Once You Have This Information
Once you’ve collected all of the above, forward it to one of our support specialists.
How to Request This from Stripe
If you use Stripe, email Stripe Support with the following message:
Subject: Request for AmEx and Discover Identifiers
Hi,
I’m enrolling in AmEx and Discover Ethoca Alerts and RDR Alerts through my third-party vendor, Chargeback.io.
To complete the setup, I need my AMEX SE number, registered AMEX descriptor, and Discover SE number.
I also need a full list of my historical billing descriptors, BIN/CAIDs, and my AMEX account & MID.
Please provide this information at your earliest convenience.
Thank you for your help!
⚠️ We have noticed that Stripe only provided 11-digit SE numbers for AmEx. The number must be 10 digits. In this scenario, you'll need to reach out to American Express and ask them for a 10-digit SE number.
If Stripe Support Doesn’t Send Everything
Stripe support may not include all the information in a single response — but they can provide everything.
If you don’t receive all the details:
Open another support ticket and ask again.
Reach out to your account manager if available.
We can also assist you in getting this information from Stripe or other processors.
💡 Need more help?
Contact our support team at Chargeback.io.