How Much Does Chargeback.io Cost?
We charge the following rates per alert:
đĄ Read this guide to see which alerts will work best for your needs.
How Youâre Charged
For example, if you receive an Ethoca alert and refund the transaction, the cost is $29 plus the value of the refunded transaction.
That single alert helps you avoid much larger losses, like:
Prevents chargeback fees: Typically $10â$20 per chargeback + the value of the refunded transaction.
Prevents double-chargebacks: One order can sometimes lead to multiple chargebacks and multiple fees.
Keeps your chargeback rate low: Alerts donât count toward your chargeback ratio, reducing the risk of account deactivation by your payment processor.
Lowers MATCH list risk: Fewer chargebacks mean less chance of being blacklisted by processors.
Avoids monitoring program penalties: High chargeback rates can place you in monitoring programs that can carry tens of thousands of dollars in fines.
Paying $15 or $29 for an alert is often far cheaper than the combined costs of fees, penalties, money holds, and long-term account risks that come with unmanaged chargebacks.
â ď¸ Chargeback.io does not control which alerts youâre charged for. The type of alert depends on the card network and the customerâs bank.
For example, if you get an Ethoca alert for a Visa transaction instead of a CDRN alert, thatâs determined by the bankâs participation in Ethoca, not by Chargeback.io.
How Does Billing With Chargeback.io Work?
Instant billing: When you receive an alert, the fee is immediately deducted from your Balance.
False alerts: If you get an alert for a non-existent transaction, file a Manual Credit Request. Youâll receive the credit in your Balance instantly.
For other errors not tied to false alerts, contact support for assistance.
No duplicate charges: If you enable RDR + Ethoca or RDR + CDRN, you wonât be billed twice for the same transaction.
In rare cases, enabling Ethoca and CDRN together can create duplicates on some transactions because of overlap. If that happens, file a Manual Credit Request and weâll refund the duplicate.
Billing system updates:
If you signed up before September 15, 2025, your current billing cycle continues until you move to our new system.
The old billing system retires on October 18, 2025. By then, all users must have a Balance.
âšď¸ Read this guide to learn how to add a Balance.
What Happens if I Miss a Payment?
1. Payment Attempts
If you use Shopify Payments, weâll send you an invoice.
If the invoice expires (or if you pay only by card):
Weâll try charging your card daily for 3 days.
After that, weâll keep trying for 7 more days.
After 10 consecutive failed days, weâll stop attempts. Your account will be deactivated and unenrolled.
If your Balance is Critical, the same rule applies after 10 days.
2. Notifications
During the first 3 days of failed attempts, weâll email you each time a charge fails.
3. Account Impact
If you have consecutive failed payment attempts, weâll deactivate all accounts, even if the failed payments came from different alert sets on different accounts.
4. What âDeactivated & Unenrolledâ Means
Account status changes to Inactive.
No new alerts can be received.
This applies to descriptors that have the Unenrolled status.
You can still manage existing alerts.
You canât add or manage descriptors.
You can top up your Balance.
5. Reactivation
To reactivate your account:
Update your payment information.
Pay any outstanding invoices.
Reach out to our support specialists to request overdue invoices.
Check your email inbox in case theyâve already been sent.
Make sure your Balance is above the Critical level and at least at the Minimum requirement.
Once those steps are complete, your account will automatically reactivate within 1â2 business days.
â ď¸ You might continue to receive alerts after unenrollment. Disconnecting from RDR, CDRN, and Ethoca can take time.
Chargeback.io canât control how long providers take to finalize the disconnection.
đĄ Need more help?
Get support from our representatives at Chargeback.