How to Connect Stripe to Chargeback.io
Follow one of these methods to connect your Chargeback.io account to Stripe to start automating refunds for CDRN and Ethoca alerts.
Method 1 (Recommended)
In the left sidebar, click Integrations.
Find Stripe.
Click
Connect.You’ll be redirected to Stripe’s app installation page.
Click
Install from partner.Select the Stripe account you want to connect.
Review the requested permissions.
Click
Install.
After the redirect, the Stripe app installs automatically. You can confirm the connection under Integrations.
Connection completes instantly in most cases.
If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.
Method 2 (Stripe App Marketplace)
Go to the Stripe App Marketplace and search for Chargeback.
Click Install from Partner.
Follow steps 6–8 from Method 1.
Optimize Stripe App (Optional)
Follow these steps to optimize your Chargeback.io setup and prevent any surprises.
Step 1. Enable Stripe Dispute Network Token
Highly recommended, especially if you use RDR.
Enabling this token prevents RDR alerts from appearing as chargebacks in Stripe analytics — improving accuracy.
Follow these steps to enable Stripe Dispute Network Token:
Contact Stripe Support.
Send this message:
Can you please activate the “dispute_network_token” on my account?If the agent isn’t familiar, ask to escalate to a team member who knows the feature.
You don’t need to notify Chargeback.io after enabling this.
Step 2. Enable Wallet Mode in Stripe Link
This step recommended if you accept Stripe Link payments.
Chargeback.io will likely not be able to trace transactions paid with Stripe Link due to payments being tokenized. If we do deliver alerts for Stripe Link transactions, almost all of the transaction information can't be found in the transaction.
The easiest solution for this is to ask Stripe to enable Wallet Mode in Link.
If Stripe Link transactions make up a majority of your chargebacks, consider temporarily disabling it until your chargeback rate lowers. From there, you can decide whether to re-enable it.
How Do I Disconnect Next Commerce from Chargeback.io?
In the left sidebar, click Integrations.
Find Stripe in the list.
Click
Disconnect.
The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.
Disconnecting Stripe does not stop alerts. To stop receiving alerts, fill out this unenrollment form.
What to do if the app is still installed on Stripe
Go to Installed Apps in Stripe.
Click the three dots next to the Chargeback app.
Select
Uninstall.Once uninstalled, under Connect Extensions, click Revoke Access by Chargeback.
Troubleshooting
Error: “Account Already Connected”
Error: “Account Already Connected”
If you have another Chargeback.io account, log into it and check if it’s already linked to your Stripe store.
If not, uninstall the app from Stripe and reinstall it.
💬 Still need help? Contact Chargeback.io support.