Key points:
Billing happens automatically when an alert changes to 'Attention' or 'Auto–Refunded.'
You do not need to do anything to trigger billing.
Chargeback will only charge per alert. We will charge the following rates per alert received from each alert provider:
RDR: contact for rates.
Ethoca: contact for rates.
CDRN: contact for rates.
If you enable RDR plus Ethoca or CDRN, you will not receive duplicate charges when using Chargeback.
Typically, when businesses enable Ethoca and CDRN, there is a slight chance they will encounter duplicate charges due to alert services overlap in coverage of Visa transactions.
How the billing cycle works
Start: The day of the week you receive your first alert.
Length: One week, ending at 1:59:59 PM UTC on the same day the following week.
Example: If your first alert is on a Friday, your billing cycle ends the following Friday at 1:59:59 PM UTC.
This pattern repeats weekly. However, how you will be billed will differ from the first week to the second and subsequent weeks.
Billing for the first week
For the first week, here is how we will charge you for every batch of alerts:
First alert.
Alerts 2 and 3.
Alerts 4–6.
Alerts 7–11.
Alerts 12–21.
Any remaining alerts are charged together at the end of the week
When referring to the example in the previous section, it would be Friday at 2:00 PM UTC.
Here is an example regarding the last point on the list. If you receive 5 additional alerts before the end of the week, we will charge you for that.
If fewer alerts are received than the amounts above, we will charge all unpaid alerts at the end of the week at 2:00 PM. For example, we will charge for 1 alert after receiving and processing it. Then, charge for 1 more alert at the end of the week, at 2:00 PM.
Billing from weeks 2–4
During weeks 2, 3, and 4, we will charge per 10 alerts received on the second week. If you have additional alerts (e.g., 11 alerts), we will charge you for those at the end of the week.
For instance, if you receive 26 alerts, we will have 2 separate charges for alerts 1–10 and 11–20. From there, we will charge you separately for alerts 21–26.
Here is a more simplified explanation:
Alerts 1–10.
Alerts 11–20.
Alerts 21–30.
And so on: Every set of 10 alerts is charged immediately.
Any remaining alerts are charged together at the end of the week (Friday at 2:00 PM UTC).
Billing for week 5 and onwards
All alerts received every week past week 4 are charged together at the end of the week. There are no immediate charges for individual alerts.
What happens if you miss a payment?
If your payment fails (insufficient funds, expired card, etc.), we will retry the next day and again 2 days later at the same time.
For example, if we fail to bill you on Sunday at 2:00 PM, we will retry on Monday at the same time. If that fails, we will try one more time on Tuesday.
During each attempt, we will attempt to notify you of the failed charge via email.
We will deactivate your account if you had 3 consecutive failed payment attempts, even though they were for different sets of alerts. This rule does not apply to a single bill.
Here is what that means for you:
Account status turns to “Inactive.”
Cannot receive new alerts.
Can manage existing alerts.
Cannot add or manage billing descriptors.
You may receive some alerts after unenrolling. As disconnecting from these providers can take time.
To reactivate, update your payment information and pay any outstanding invoices. This will automatically reactivate your account.
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