Required:
Business website URL
Business name
Credit card
Connection to your payment processor
Billing descriptor
ARN code: If you enroll in RDR
Step 1: Create an Account
Create an account by signing in with your Google Account or add the following information:
First and last name
Email
Password
Must be at least 8 characters long with a mix of numbers, characters, and letters
There is no limit to password sizes
Once you create an account, you will need to add your business information to complete the enrollment process.
If you already have an account and forgot your password, please refer to our guide on resetting your password.
Step 2: Enter Your Business Information
Enter your business’ name and website URL. You can also upload a logo (optional). If you do, the file must meet these requirements:
File Size: 400 x 400 px
Supported File Types: PNG and JPEG
Maximum File Size: 10 MB
We do not require your trade name (doing business as).
Read our Terms & Conditions and Privacy Policy before proceeding.
Step 3: Add a Payment Processor
If you want to manually perform refunds, click Connect inside the Manual Refunds box.
Enabling auto-refund for CDRN and Ethoca requires you to connect to one of the following payment processors:
Please refer to each with instructions on how to connect to each provider. If there is a provider that you would like us to add, we explain how to request an integration in a separate guide.
Once you are connected to a payment processor, click Continue.
Step 4: Select an Enrollment
Select which alert provider you would like to enroll in.
You can enroll in more than one provider if needed. However, enrolling in CDRN and Ethoca simultaneously could result in duplicate alerts. As both alert providers cover 15–20% of the same transactions from Visa cards.
Duplicate alerts will result in additional costs since Chargeback charges per alert.
We recommend enrolling in RDR if you primarily process transactions with Visa cards. Adding Ethoca is necessary if you accept MasterCard and other card networks like American Express.
Please read our guide on selecting an enrollment before finishing Step 3.
Step 5: Add a Billing Descriptor
No matter which alert provider you enroll under, you must provide at least one billing descriptor. Enrolling under RDR will require you to enter 4 Visa ARN codes.
We provide separate guides on finding billing descriptors and ARN codes with different payment processors:
Many of these websites will not provide ARN codes and will require you to contact your payment processor (e.g., Stripe).
Chargeback cannot help you find your billing descriptor and ARN codes other than what we provide in the above guides.
Step 6: Enter Your Card Details
We will need your credit card deals to pay for alerts through chargeback. And you will need to enter the following information:
Your business email address
Card Information: Card number, expiration date, CVC, and full name on card
Your country
We will only charge your card when receiving an alert. Thus, you will not receive immediate charges.
💡 Tip
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