Chargeback.io

Use alert details to find the matching transaction for a manual refund, a Manual Credit Request, or Support troubleshooting.

How to Find Transactions in Your Payment Processor

Learn how to add more rules to Rapid Dispute Resolution (RDR) alerts.

Adding More Rules to RDR

Find the meanings of different alert statuses in your dashboard.

Meanings of Alert Statuses

Follow this guide to learn what to do if an alert was not automatically refunded.

Why an Alert Wasn't Auto-Refunded

Learn how to enable or disable email notifications for your alerts.

Setting Up Notifications for Alerts

Learn how to find transactions in your payment processor when the customer paid with Apple Pay, Google Pay, Shop Pay, or another tokenized wallet.

How to Locate Transactions Paid with Tokenization

Theodore

Finding transactions for alerts, troubleshooting, and more.

Alerts

Reasons chargebacks may slip through and potential fixes.

Not Receiving Chargeback Alerts? Troubleshooting Guide

Learn why RDR alerts appear as “Lost Chargebacks” in your payment processor.

Why RDR Alerts Result in 'Lost Chargebacks'

What to do if you have the Lost status for bad alerts.

Lost Alert Error Status: What to Do

What to do if you have the Previously Refunded status for bad alerts.

Previously Refunded Alert Error Status: What to Do

What to do if you have the Declined status for bad alerts.

Declined Alert Error Status: What to Do

What to do if you have the Not Found status for bad alerts.

Not Found Alert Error Status: What to Do

What to do if you have the Already a Chargeback status for bad alerts.

Already a Chargeback Alert Error Status: What to Do

What to do if you have the Failed Transaction status for bad alerts.

Failed Transaction Alert Error Status: What to Do

Troubleshooting

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