Chargeback.io

Use alert details to find the matching transaction for a manual refund, a Manual Credit Request, or Support troubleshooting.

Find a transaction in your payment processor

Learn how to add more rules to Rapid Dispute Resolution (RDR) alerts.

Add rules to Rapid Dispute Resolution (RDR)

Find the meanings of different alert statuses in your dashboard.

What alert statuses mean

Follow this guide to learn what to do if an alert was not automatically refunded.

Why an alert was not auto-refunded

Learn how to enable or disable email notifications for your alerts.

Manage alert email notifications

Learn how to find transactions in your payment processor when the customer paid with Apple Pay, Google Pay, Shop Pay, or another tokenized wallet.

Find tokenized transactions in your payment processor

Theodore

Finding transactions for alerts, troubleshooting, and more.

Alerts

Reasons chargebacks may slip through and potential fixes.

Why you aren't receiving chargeback alerts

Learn why RDR alerts appear as “Lost Chargebacks” in your payment processor.

Why an RDR alert can still look like a chargeback

What to do if you have the Expired (formerly Lost) status for bad alerts.

What to do if an alert has Expired status

What to do if you have the Previously Refunded status for bad alerts.

What to do if an alert has Previously Refunded status

What to do if you have the Declined status for bad alerts.

What to do if an alert has Declined status

What to do if you have the Not Found status for bad alerts.

What to do if an alert has Not Found status

What to do if you have the Already a Chargeback status for bad alerts.

What to do if an alert has Already a Chargeback Alert status

What to do if you have the Failed Transaction status for bad alerts.

What to do if an alert has Failed Transaction status

Learn why a chargeback can still happen after you refund a transaction linked to an alert.

Why a chargeback can still happen after you refund a transaction

Explains the differences between Starts With and Exact Match.

Exact Match vs. Starts With for billing descriptors

Troubleshooting

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Pricing

Find answers and get help from Intercom Support and Community Experts

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