Chargeback.io

Reasons chargebacks may slip through and potential fixes.

Why you aren't receiving chargeback alerts

Learn why RDR alerts appear as “Lost Chargebacks” in your payment processor.

Why an RDR alert can still look like a chargeback

Steps to take if your business accounts or stores are not appearing in the Chargeback.io dashboard.

What to do if your business accounts are not showing

What to do if you have the Expired (formerly Lost) status for bad alerts.

What to do if an alert has Expired status

What to do if you have the Previously Refunded status for bad alerts.

What to do if an alert has Previously Refunded status

What to do if you have the Declined status for bad alerts.

What to do if an alert has Declined status

What to do if you have the Not Found status for bad alerts.

What to do if an alert has Not Found status

What to do if you have the Already a Chargeback status for bad alerts.

What to do if an alert has Already a Chargeback Alert status

What to do if you have the Failed Transaction status for bad alerts.

What to do if an alert has Failed Transaction status

Learn why a chargeback can still happen after you refund a transaction linked to an alert.

Why a chargeback can still happen after you refund a transaction

Explains the differences between Starts With and Exact Match.

Exact Match vs. Starts With for billing descriptors

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