1. Transferring to Chargeback.io from Another Provider
Method 1: Unenroll From Your Previous Provider
The simplest option is to ask your current provider to unenroll and release your BINs, CAID, and billing descriptor.
However, this approach has several drawbacks:
Coverage may lapse for a week or more.
CDRN could be placed under a cooling period, preventing transfer.
Your billing descriptor may not be released correctly, leading to repeated back-and-forth over several days.
The second method avoids many of these issues.
⚠️ Pay all outstanding invoices and bills before requesting unenrollment. Unresolved balances block the transfer.
Method 2: Transfer
Step 1: Create an Account With Chargeback.io
Sign up and complete onboarding. For detailed instructions, see our onboarding guide.
⚠️ Once your account is created, you do not need to contact Chargeback.io support to start the transfer.
Step 2: Reach Out to Your Current Provider
Ask your provider’s support team to transfer your Ethoca and Verifi coverage using this template:
Please transfer our Ethoca and Verifi coverage to Chargeback.io no later than [DATE].
When contacting Ethoca, request that my descriptor is reassigned to Chargeback Solutions FZCO.
When you complete the Verifi enrollment form and send it to Verifi, please CC [email protected] and [email protected].
Thank you.
Important:
Replace [DATE] with your chosen deadline.
Use a date at least 7 – 10 days in the future to give providers processing time.
Provide your current provider with this Verifi enrollment form (download).
If you want to do a partial transfer (some descriptor(s), not all), adjust the script to include the specific descriptor(s).
Before transfers fully go through, you may receive charges from your previous provider on alerts.
Step 3: Follow Up With Your Previous Provider
If your provider doesn’t confirm that the transfer request is in progress, follow up. Ask whether they submitted the request to Verifi and Ethoca.
⚠️ Transfers may take longer if initiated close to a weekend, since Verifi and Ethoca do not process transfers during weekends.
Step 4: Wait
Transfers typically take a few business days, as four parties coordinate to complete the process.
Once finalized:
Your descriptor(s) in the Chargeback.io dashboard will have the Active status.
You will receive automated email confirmation.
You will receive your first Ethoca and CDRN alerts within 2 business days; RDR alerts within 2 – 7 business days.
2. Transferring from Chargeback.io to Another Provider
Important considerations:
Outstanding invoices: Pay all invoices before requesting the transfer. Unpaid balances prevent release of BINs, CAID, and billing descriptors.
Partial transfers: If you only want to transfer specific descriptors or BINs while keeping others with Chargeback.io, note this in your request.
⚠️ Chargeback.io will process your request immediately.
However, because Verifi and Ethoca manage the transfer, and your provider must cooperate, the timeline is outside of our direct control.
Step 1: Create an Account With Your New Provider
Sign up with your new provider and complete any required onboarding steps.
Step 2: Request a Verifi Transfer Form
Ask your new provider for the Verifi transfer form. This is required for moving coverage.
Step 3: Contact Chargeback.io Support
Send the following request to Chargeback.io support:
Hello,
Please transfer me to [PROVIDER NAME]. Attached is the Verifi transfer form.
⚠️ Ensure you attach the form provided by your new provider.
Step 4: Confirmation
Chargeback.io will confirm once the transfer process has started. After confirmation, no further action is required from you.
💡 Questions or concerns? Get help from our specialists at Chargeback.io.