1. Transferring to Chargeback.io from Another Provider
⚠️ Pay all outstanding invoices and bills before requesting unenrollment or transfer. Unresolved balances block the transfer.
Method 1: Unenroll From Your Previous Provider
Step 1: Request release
Ask your current provider to unenroll/release your BINs, CAID, and billing descriptor using this script:
Hello. Can you please release my BINs, CAID, and billing descriptors? Once released, could you provide the Case IDs from Ethoca and Verifi?
ℹ️ Adjust the script depending on the alert networks you're unenrolling from. Remove mentions of "BINs and CAID" if you're unenrolling only from CDRN or Ethoca. If you're only unenrolling from Ethoca Alerts, then remove "Verifi".
Step 2: Confirm with Chargeback.io support
Once you get confirmation from your previous provider that your descriptor(s) and BIN(s) and CAID(s) (if applicable) are released, and once you get the Case IDs, reach out to our support. Tell our support you're unenrolled and provide the Case IDs.
ℹ️ Case IDs help ensure a smoother transfer.
Cons of Unenrolling Instead of Transferring
Releasing descriptors instead of transferring them has several drawbacks, like:
Coverage may lapse for a week or more.
CDRN could be placed under a cooling period, preventing transfer.
Your billing descriptor may not be released correctly, leading to repeated back-and-forth over several days.
The second method avoids many of these issues.
Method 2: Transfer
Step 1: Create an Account With Chargeback.io
Sign up and complete onboarding. For detailed instructions, see our onboarding guide.
⚠️ Once your account is created, you don't need to contact Chargeback.io support to start the transfer.
Step 2: Reach Out to Your Current Provider
Ask your provider’s support team to transfer your Ethoca and Verifi coverage using this script:
Please transfer our Ethoca and Verifi coverage to Chargeback.io no later than [DATE]. Also, provide the Case IDs for my transfer. When contacting Ethoca, request that my descriptor is reassigned to Chargeback Solutions FZCO.
When you complete the Verifi enrollment form and send it to Verifi, please CC [email protected] and [email protected].
Thank you.
ℹ️ Send them the enrollment form downloaded in the button below.
Considerations when sending this script:
Replace [DATE] with your chosen deadline.
Use a date at least 7–10 business days in the future to give providers processing time.
Getting Case IDs makes the transfer process smoother.
If you want to do a partial transfer (some descriptor(s), not all), adjust the script to include the specific descriptor(s).
Before transfers fully go through, you may receive charges from your previous provider on alerts.
Step 3: Send Case IDs to Chargeback.io
Once your previous provider sends your Case IDs, reach out to Chargeback.io support and tell them you have the Case IDs for your transfer. We'll forward the Case IDs to our Enrollment team, who'll forward it to Ethoca and/or Verifi.
This step isn't mandatory, but again, it makes the transfer smoother.
Step 4: Check Your Email
Once we receive a request to have the descriptor(s) transferred to us, our Enrollment team will CC the email you have registered under us to keep you updated regarding the transfer.
Checking your email is the quickest way to receive updates. If you aren't CC'd, check your junk/spam folders. And if still not CC'd, follow up with your previous provider and ask whether they started the transfer.
⚠️ Transfers may take longer if started close to a weekend, since Verifi and Ethoca don't process transfers during weekends.
If your previous provider says they started the transfer and you haven't been CC'd, reach out to Chargeback.io support and let us know.
Step 5: Wait
Transfers typically take at least a few business days, as 4 parties have to coordinate to complete the process.
Here's what'll happen once the transfer's done:
Your descriptor(s) in the Chargeback.io dashboard will have the Active status.
You will receive an automated email confirmation.
You will receive your first Ethoca and CDRN alerts within 2 business days; RDR alerts within 2–7 business days.
2. Transferring from Chargeback.io to Another Provider
Important considerations:
Outstanding invoices: Pay all invoices before requesting the transfer.
Partial transfers: If you only want to transfer specific descriptor(s) or BIN(s) and CAID(s) while keeping others with Chargeback.io, note this in your request.
Request Case IDs: Once you're unenrolled/released, request the unenrollment Case IDs from our support. Forward them to your new provider if any enrollment issues show up.
⚠️ Chargeback.io will process your request immediately.
However, because Verifi and Ethoca manage the transfer, and your provider must cooperate, the timeline is outside of our direct control.
Step 1: Create an Account With Your New Provider
Sign up with your new provider and complete any required onboarding steps.
Step 2: Request a Verifi Transfer Form
Ask your new provider for the Verifi transfer form. This is required for moving coverage.
Step 3: Contact Chargeback.io Support
Send the following request to Chargeback.io support:
Hello. Please transfer me to [PROVIDER NAME]. Attached is the Verifi transfer form. Can I also have the Case IDs for the transfer when you can get them?
⚠️ Ensure you attach the form provided by your new provider.
Step 4: Confirmation
Chargeback.io will confirm once the transfer process has started. After confirmation, no further action is required from you.
💡 Questions or concerns? Get help from our specialists at Chargeback.io.