Read First: Chargeback.io vs. Joinchargeback.com
⚠️ Many people mistake us for Joinchargeback.com due to similar branding, but we are not the same company.
1. Chargeback.io
A service for businesses.
Provides pre-dispute alerts (Ethoca and Verifi).
Registered and operating from the United Arab Emirates.
Works with merchants to prevent chargebacks.
Does not offer consumer subscription cancellation services.
2. Joinchargeback.com
Offers subscription management / cancellation services to consumers.
Charges customers directly (commonly $144), usually shown as a charge from New York.
Your bank statement will show "Subscription cancellation" as the store it's from.
Not affiliated with Chargeback.io.
Uses a different logo.
This is Join Chargeback's logo:
⚠️ If you see a charge from New York on your statement, it came from Joinchargeback.com, not from Chargeback.io.
If you want to cancel with Joinchargeback.com, you must contact their support directly. We cannot cancel, refund, or access charges made by them.
Are you a Chargeback.io merchant? Move on to the next step.
How to Cancel Your Chargeback.io Account
“Canceling” or “closing” your Chargeback.io account means your billing descriptor(s) will be unenrolled from alert network(s) and will stop receiving chargeback alerts.
How to Cancel
The fastest way to cancel or unenroll descriptors is by filling out our unenrollment form.
We process unenrollment requests within 12 hours.
After we send the request to Verifi and Ethoca, they complete the actual unenrollment. This can take around 7 business days, and billing may continue for up to 2 weeks after your request.
If you see charges after initiating unenrollment, contact us immediately so we can investigate and expedite the resolution.
To confirm unenrollment, check your dashboard — your descriptor(s) will show the status Unenrolled.
You will also receive an automated email once your descriptor(s) have been unenrolled.
These emails are sent regardless of your notification settings. Check your spam folder if needed.
⚠️ If your account shows Inactive, your descriptors must also have the status Unenrolled to be fully removed from our system.
Alternative Options
Transfer to another provider: Transfers are often faster than canceling. See Transferring from Chargeback.io to Another Provider.
Disconnecting Shopify integration / app:
If you disconnect your Shopify integration, we’ll unenroll your account after 48 hours and email you a confirmation.
Check your inbox to ensure you don’t miss this email.
Important Notes
Always use the words “unenroll,” “disenroll,” or “cancel” when speaking with support to avoid confusion and speed up processing.
If you want to delete your entire account and associated data, refer to our Privacy Policy for instructions.
Filling out the unenrollment form is the quickest method — relying on support tickets may cause unnecessary back-and-forth.
We will push Verifi and Ethoca to complete the unenrollment as quickly as possible, but final timing is outside our control.
💡 Need more help?
Get support from our representatives at Chargeback.io.
We’re here to help with any questions you may have.