We collect some of the following information from all account users:
Billing address: used for billing purposes
Debit/credit card number: to pay for chargeback alerts
Contact preferences (e.g., email): so we can reach you
Your Chargeback.io account password: to log into your account
Your name: to know who you are
For more information on the data we collect, how it’s used, and how to exercise your rights, read our Privacy Policy.
If you opt for automatic refunds with Ethoca and CDRN, we will require API information for your payment processor to refund transactions.
Ethoca and CDRN do not automatically refund transactions by design, so Chargeback needs access to your payment processor(s) to process these refunds on your behalf.
💡 You can opt out of giving Chargeback access to your payment processor by performing manual refunds only.
We make it easy to disconnect your payment processor. Moreover, we do not save your payment processor’s API information.
If you are in areas with data protection laws, you may cancel your account and remove all personal information saved on Chargeback. To do so, please submit a data subject access request.
Filling out this form allows you to manage or delete the data we have stored.
How Do We Protect Your Data?
We keep your data safe through organization-wide and technical security measures. See our Privacy Policy for more information.
If you have further questions about how we protect your data, reach out to our support team.
💡 Questions or concerns?
Get help from our support specialists at Chargeback.io.