These instructions disconnect a payment processor integration. To manage the card used to pay Chargeback.io, open Settings > Balance and find Payment methods.
How to Disconnect a Payment Processor from Chargeback.io
Follow these steps to disconnect your payment processor (also known as an integration) from Chargeback.io:
In the sidebar, click Alerts, then select Configure from the dropdown.
On the Configure page, click the Integrate tab.
Find the payment processor you want to disconnect.
Click
Disconnect.
Important Notes
Chargeback.io doesn't save your payment processor credentials: If you reconnect later (e.g., Shopify), you'll need to re-enter your details.
Disconnecting a processor stops automatic refunds for Prevent’s Ethoca Alerts and CDRN through that integration, but alerts may continue. Check affected alerts for manual action. To stop receiving Prevent alerts, request unenrollment from the relevant alert programs.
Stripe and Shopify may require additional steps to disconnect. Follow these guides to find those steps:
💬 Still need help? Contact Chargeback.io support.