⚠️ Chargeback.io does not have a direct integration for Oceanpayment. You cannot automatically refund Ethoca or CDRN alerts.
If you use Oceanpayment, you will need to manually refund all CDRN and Ethoca alerts.
How to Find Your Descriptor & ARNs in Oceanpayment
1) Finding Your Oceanpayment Billing Descriptor
Log in to your Oceanpayment Dashboard.
In the sidebar under Information Center, click Transaction to expand the dropdown.
Select General Query.
Open any transaction’s details.
Under the Transaction Info. tab, find the Billing Descriptor row.
2) Important: RDR Requires a Hong Kong Account
Before you search for ARNs, confirm your Oceanpayment account type.
Only Hong Kong accounts can use RDR.
These are created under the Hong Kong Credit Card Channel
Oceanpayment does not issue ARNs outside Hong Kong. To use RDR, you must apply for a new Hong Kong account via Oceanpayment.
Because of this, RDR cannot go live on any non-Hong Kong Oceanpayment account.
This restriction applies globally, not just to EU gateway accounts.
Chargeback.io cannot change this restriction. Contact Oceanpayment support to request a Hong Kong account.
⚠️ What "shared BIN/CAID" means for enrollment: Oceanpayment accounts always use a BIN and CAID that is shared across multiple merchants.
RDR enrollment requires a BIN/CAID unique to your account, so a shared BIN/CAID will block RDR enrollment even if you have a Hong Kong account. This is a separate restriction from the Hong Kong account requirement above, and it's the more common reason Oceanpayment merchants can't get RDR active.
⚠️ Oceanpayment support will not provide BINs or CAID under any circumstance.
3) Finding Your Oceanpayment ARNs
In the Administration Center:
In the sidebar under Administration Center, click Refund to expand the dropdown.
Select Refund History.
In the results table, locate the Query No. column — Query numbers act as your ARN in Oceanpayment.
⚠️ Important Notes
Orders that became chargebacks do not display ARNs.
Each ARN must:
Be 23 digits long
Start with a 2 or 7
Come from a Visa transaction
You need 2 ARNs to complete setup in Chargeback.io.
Submitting more than 2 does not speed up enrollment.
Further reading:
💬 Still need help? Contact Chargeback.io support.