Video Guide: Finding Descriptors & ARNs in Stripe
How to Find Your Descriptor & ARNs in Stripe
1. Finding Your Stripe Billing Descriptor
Follow these steps to find your descriptor:
Sign in to Stripe.
Click the ⚙️ Settings icon (top-right corner or sidebar).
Scroll to Account Settings.
Click Business (sometimes called Business information).
Under Business details tab, find the Public details section.
Look for Statement descriptor (sometimes Public descriptor).
This is your billing descriptor.
If you need to edit your billing descriptor, click Edit and change it to your desired descriptor. Though, don't forget to also add the new descriptor to Chargeback.io
Before editing, review Stripe's Statement Descriptor Guide to ensure it meets Stripe's rules (character limits, permitted terms, etc.).
2. Finding Your Stripe ARNs
Step 1. Navigate to Payments
In your Stripe Dashboard, click Payments from the sidebar or top menu.
You'll see a list of recent transactions.
Step 2. Locate the Refund
Search for the refund by order number, amount, or use the Refunds filter to narrow results.
Step 3. Click on the Refund
Click the transaction then on View Details in your timeline.
Step 4. Find the ARN
Look for fields labeled "ARN", "Acquirer Reference Number", or sometimes "Refund ID."
Source: Stripe support
If you can't find the ARN, contact Stripe Support and provide the transaction date. They can locate the ARN for you.
Stripe ARN Statuses:
ARN is Available: The ARN will display within a refund on your Stripe dashboard.
ARN Isn't Available: If ARN is not supported for the refund, you will not be able to see it.
ARN is Processing (default): The refund has not yet been processed.
⚠️ Important Notes
Some transactions may show a System Trace Audit Number (STAN) instead of an ARN.
STANs are not accepted.
Orders that became chargebacks do not display ARNs.
Contact Stripe to request ARNs for those transactions.
Each ARN must:
Be 23 digits long
Start with a 2 or 7
Come from a Visa transaction
You need at least 2 ARNs to complete setup in Chargeback.io.
You don't need to submit more than 2 ARNs. This won't speed up enrollment.
⭐ Optimization Tip: Do you want automatic refunds for CDRN and Ethoca with Stripe? See this guide to learn how to connect to our Stripe app.
If your descriptor shows "Enrolled Elsewhere" after disabling Stripe's dispute program
Stripe has a built-in Rapid Dispute Resolution (RDR) program that some accounts have active by default or through Stripe's own enrollment process. If you disabled this from Stripe's side but your descriptor still shows Enrolled Elsewhere in Chargeback.io, Verifi's system may not have updated yet.
To resolve this, contact Stripe Support and ask for a case ID that confirms the RDR unenrollment from their side. Once you have that case ID, contact Chargeback.io Support and provide it. We'll share it with Verifi so they can clear the status and retry the enrollment.
This process takes additional time because Verifi needs to verify the unenrollment before they can proceed.
Further reading:
💬 Still need help? Contact Chargeback.io support.