Video Guide to Set Up Automatic Refunds
1. How to Set Up Auto-Refunds
Ensure you have an integration or app connected. If you don't, follow these guides to set up your integration.
Once you have an integration, set up automatic refunds:
In the sidebar, click Alerts.
From the dropdown, select Configure.
In the Configure menu, open the Auto-Refund tab.
Toggle on Ethoca and CDRN.
To set a refund limit, click Edit beside Auto-Refund Threshold.
Enter your threshold amount and click Confirm.
If you use Stripe, we recommend also enabling Auto-Cancel. This automatically cancels subscriptions when a customer disputes a payment, helping prevent future chargebacks.
While Chargeback.io provides alerts for refunds, keep in mind that it does not process the refunds itself. Refunds are managed and executed by your bank or payment processor.
💡 After setup, you’ll see a notification: “Auto-refund was turned on successfully.”
How Auto-Refund Thresholds Work
Default threshold: $0.00 — all alerts automatically refund.
Example: If you set the threshold to $100, transactions above $100 will not automatically refund.
If smaller transactions refund unexpectedly, check the transaction currency. Currency conversions can trigger refunds below your threshold.
Threshold changes take effect immediately.
How RDR Works
RDR alerts always automatically refund by default.
You cannot disable RDR automatic refunds — the toggle is visual only.
To adjust RDR rules, follow this guide on how RDR works.
2. How to Set Up Manual Refunds
Once manual refunds are active, check your dashboard daily or monitor email alerts.
If you miss an alert, the transaction may escalate into a chargeback.
See this guide to learn how to set up email notifications.
Here's a video guide for setting up manual refunds if you prefer that route:
2A: If You Already Have an Account
In the sidebar, click Alerts.
From the dropdown, select Configure.
In the Configure menu, open the Enrollment tab.
Click + Enroll More Descriptors.
Add your descriptor(s).
Add your ARNs or BIN and CAID if setting up RDR.
ℹ️ Keep an eye on your email inbox for updates related to your descriptor(s).
Notes:
For Shopify, add “SP” before your billing descriptor(s).
If setting up RDR and you don’t have ARNs, see this guide for alternative ways to connect.
2B: If You Don’t Have an Account
During Step 2 of onboarding, click Select under the Manual Refunds card, then click Continue.
In Step 3, turn on Ethoca, RDR, and/or CDRN.
In Step 4, add your descriptors and ARNs (if using RDR).
Optionally check the box:
“I can’t find the billing descriptor and need Chargeback’s assistance.”
💡 Tip: Before requesting assistance, try locating your descriptors and/or ARNs yourself. It’s faster.
Use these resources:
Alternatives to ARNs if you don’t have them
💡 Questions or concerns?
Get help from our support specialists at Chargeback.io.