⚠️ Chargeback.io does not have a direct integration for Oceanpayment. You cannot automatically refund Ethoca or CDRN alerts.
If you use Oceanpayment, connect through Manual Integration.
How to Find Your Descriptor & ARNs in Oceanpayment
1) Finding Your Oceanpayment Billing Descriptor
Log in to your Oceanpayment Dashboard.
In the sidebar under Information Center, click Transaction to expand the dropdown.
Select General Query.
Open any transaction’s details.
Under the Transaction Info. tab, find the Billing Descriptor row.
2) Important: RDR Requires a Hong Kong Account
Before you search for ARNs, confirm your Oceanpayment account type.
Only Hong Kong accounts (created under the Hong Kong Credit Card Channel) can use RDR (Rapid Dispute Resolution).
EU gateway accounts cannot use RDR.
Oceanpayment does not issue ARNs outside Hong Kong. To use RDR, you must apply for a new Hong Kong account via Oceanpayment.
Chargeback.io cannot change this restriction—contact Oceanpayment support to request a Hong Kong account.
⚠️ Oceanpayment support will not provide BINs or CAID under any circumstance.
3) Finding Your Oceanpayment ARNs
In the Administration Center:
In the sidebar under Administration Center, click Refund to expand the dropdown.
Select Refund History.
In the results table, locate the Query No. column — Query numbers act as your ARN in Oceanpayment.
⚠️ Important Notes
Orders that became chargebacks do not display ARNs.
Each ARN must:
Be 23 digits long
Start with a 2 or 7
Come from a Visa transaction
You need 4 ARNs to complete setup in Chargeback.io.
Submitting more than 4 does not speed up enrollment.
How to Add Descriptor(s) & ARNs
Here’s how and where to add your descriptor(s) and ARNs in Chargeback.io:
In the sidebar, click Alerts to expand the dropdown.
Select Configure.
Click + Enroll More Descriptors.
Click Continue on the Integration page.
Enter your billing descriptor(s) in the Billing Descriptor field.
If you have more than one, separate them with commas.
During the RDR enrollment process, enter 4 Visa ARNs, separated by commas.
ℹ️ Review the FAQs about billing descriptors and ARNs.
Activation Times
CDRN and Ethoca: ~12 hours
RDR: ~7+ business days
These are average activation times and may vary. See this guide for cases when they may take longer.
💡 Questions or concerns?
Get help from our support specialists at Chargeback.io.