This article explains how to move a billing descriptor from one existing Chargeback.io business account to another existing Chargeback.io business account.
This article does not explain how to create a new business account, or how to transfer coverage to a different chargeback alerts provider.
Before You Request a Billing Descriptor Transfer
You can move a billing descriptor only if both business accounts already exist.
This transfer changes which business account the billing descriptor belongs to. It doesn't create a new business account, descriptor, or change your account balance.
Before you contact Support, gather the details below:
Billing descriptor(s) you want to move
Business account the descriptor is moving from
Business account the descriptor is moving to
ARNs tied to the current account, if you added ARNs to that account
If the destination account doesn't exist yet, then create that account first.
How to Request a Billing Descriptor Transfer
Contact Support and include the following information in your ticket:
Which billing descriptor(s) you want to move.
Name of the business account that currently holds the descriptor.
Name of the business account that should receive the descriptor.
If RDR IDs (BINs + CAID or ARNS) are tied to the current account, include those IDs in your request.
Support uses those details to verify the request and move the billing descriptor to the correct business account.
How Long the Transfer Takes
Billing descriptor transfers take 1 to 2 business days.
If your request includes the descriptor, the source account, the destination account, and any required ARNs, then Support can process the transfer without follow-up.
If the Transfer Gets Delayed
Follow these steps if billing descriptor transfers between Chargeback.io accounts is delayed:
If the destination business account doesn't exist, then create the destination business account first.
If Support can't confirm which descriptor you want moved, then send the exact billing descriptor.
If RDR IDs are tied to the current account and those IDs are missing, then send the IDs so Support can verify the request.
If you aren't sure which account currently holds the descriptor, then contact Support and include the descriptor name plus the names of the accounts involved.