This article explains how to create another business account.
This article does not explain how to create a Chargeback.io account (onboarding).
Before You Create a Second Business Account
You can add as many business accounts to Chargeback.io as you want.
Create another business account if any of these are true:
You manage more than 1 business.
You use more than 1 payment processor.
You use more than 1 Stripe or Shopify account for the same business.
You manage multiple Shopify stores or multiple ecommerce platforms.
Before you start, make sure you have the setup details for the new account:
At least 1 billing descriptor
RDR IDs, including ARNs or BINs and a CAID, if you are connecting to RDR
Your alert network connections, such as CDRN, Ethoca, and/or RDR
Use your store name as the business name if you want the account name to match the business you are adding.
How to Create a Second Business Account
Go to the business menu in the top-left corner of the dashboard.
Click your current business name and icon.
Click Create New Business.
Complete the new account setup.
Add these details during setup:
Billing descriptor(s): at least 1 descriptor is required
RDR IDs: add ARNs or BINs and a CAID if you are connecting to RDR
Alert network connection: connect CDRN, Ethoca, and/or RDR
Finish the setup prompts to create the new business account.
Further reading:
Naming Rules for Multiple Business Accounts
If one business uses multiple payment processors, then name each business account so the processor is clear.
Example:
Dropship - EMS
Dropship - Stripe
Clear account names make it easier to:
Identify where chargebacks come from
Troubleshoot the correct processor
Match descriptors and ARNs to the correct account
If you use different email addresses for different business accounts, include each email address and the matching account name when you contact Support.
💬 Still need help? Contact Chargeback.io support.