How to Refund Remaining Account Balance

This article explains how to request a refund for unused Balance in Chargeback.io. This article applies to Balance top-ups only.

This article does not explain refunds for false positive or duplicate alerts.

Unused Balance refunds apply to Balance top-ups.

All billing descriptors must be fully disenrolled from all alert networks under all of your accounts before the refund can be processed. This includes networks such as Ethoca, RDR, and CDRN.

If any descriptor is still enrolled in an alert network, then the refund request cannot move forward yet.

Step 1. First, submit the billing descriptor unenrollment form to unenroll all billing descriptors.

Step 2. Wait until all billing descriptors are fully disenrolled from all alert networks under all of your accounts. All descriptors must have the Unenrolled status (not Pending Unenroll).

Step 3. After unenrollment is complete, contact Support and request the refund for your unused Balance.

If the refund is approved, then the team processes the refund and sends confirmation.