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Connect NMI to Chargeback.io

Connect your Chargeback.io account to NMI.

Written by Theodore

NMI doesn't provide billing descriptors or Verifi IDs (ARNs or BINs and CAIDs). You must get these from the payment processor connected to your NMI account.

Use this guide to connect NMI to Chargeback.io so Prevent can automatically refund transactions linked to Ethoca Alerts and Cardholder Dispute Resolution Network (CDRN) alerts. You’ll also learn how to create and find your API Key; and disconnect NMI from Chargeback.io. Each business account supports only one NMI connection.

If you use multiple NMI accounts, see how to connect another payment processor to a business account before changing your setup.

For auto-refund settings and thresholds, follow Set up auto-refunds for alerts.

How to Connect Chargeback.io to NMI

Follow these steps to connect Chargeback.io to NMI:

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find NMI.

  4. Click Connect.

  5. When prompted, add your API Key from NMI.

Connection completes instantly in most cases.

If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.

How to Find API Keys in NMI

This section walks you through finding your API Keys in NMI.

Part 1: Log in and navigate to Security Keys

  1. Sign in to your NMI account.

  2. In the sidebar, click Options.

  3. On the dropdown, click Settings.

  4. Find the Security Options box and click Security Keys.

Part 2: Create an API Key

  1. Click Add a New Private Key.

  2. Enter a name for the key (e.g., Chargeback.io).

  3. Assign it to an NMI user with permission to look up transactions and issue refunds. The API key inherits that user's permissions.

  4. Under Key Permission, check API.

  5. Click Create.

  6. NMI will redirect you to your created Key(s).

Part 3. Copy your API Key

  1. Find the Security Key with the name you assigned it.

  2. Under the Key column, click copy or select the key

    1. Don't copy the Key ID.

  3. Navigate back to Chargeback.io and paste it into the API Key field.

How to Disconnect NMI From Chargeback.io

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find the NMI card and click Disconnect.

The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.

Disconnecting NMI does not stop alerts. To stop receiving alerts, fill out this unenrollment form.

💬 Still need help? Contact Chargeback.io support.

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